Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Austin

Houston,TX

Summary

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Overview

21
21
years of professional experience

Work History

Sales Lead Keyholder

Famous Footwear
Houston, Texas
05.2024 - Current
  • Resolved customer issues in a timely manner while maintaining professionalism at all times.
  • Provided feedback on employee performance evaluations as needed by management team members.
  • Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
  • Greeted customers and provided assistance with product selection.
  • Performed opening and closing duties including counting cash drawers and preparing bank deposits.
  • Supervised staff during shifts to ensure proper coverage of the floor at all times.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

Cashier

Marshalls Department Store
Houston, Texas
02.2024 - Current
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Followed company security procedures for handling large sums of money.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Sales

Track 21 Indoor Racing
Houston, TX
08.2009 - 09.2023
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Assessed customer needs to provide assistance and information on product features.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Received and displayed product shipments on store retail shelves upon delivery.

Supervisor

Kohls Department Store
Houston, TX
11.2003 - 12.2009
  • Complied with company policies, objectives and communication goals.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Responded to customer questions regarding products, prices and availability.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Identified needs of customers promptly and efficiently.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Education

High School Diploma -

Langham Creek High School
Houston, TX
05.2000

Skills

  • Strategic Planning
  • Business Development
  • Fitting Room Maintenance
  • Inventory Tracking
  • Product Promotions
  • Exceeds Sales Goals
  • Payment Processing
  • Retail Merchandising Expertise
  • Excellent Communication Skills
  • Customer Needs Assessment
  • Order Processing
  • Reliable and Punctual
  • Problem-Solving
  • Stocking and Receiving
  • POS System Operation
  • Multi-Tasking Strength

Timeline

Sales Lead Keyholder

Famous Footwear
05.2024 - Current

Cashier

Marshalls Department Store
02.2024 - Current

Sales

Track 21 Indoor Racing
08.2009 - 09.2023

Supervisor

Kohls Department Store
11.2003 - 12.2009

High School Diploma -

Langham Creek High School

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Sarah Austin