Sarah Austin
Kalamazoo,MI
Summary
Adaptable professional with a strong focus on attention to detail and continual improvement. Experience in optimizing operations and fostering teamwork, leading to enhanced efficiency and customer loyalty.
Overview
18
18
years of professional experience
Work History
Assembly Utility
Summit Polymers Inc.
Kalamazoo, MI
07.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Cafe Team Leader
Sam's Wholesale Club
Portage, MI
08.2008 - 07.2019
- Led daily operations, ensuring optimal workflow and service quality.
- Trained and mentored team members in customer service excellence.
- Implemented process improvements, enhancing efficiency in cafe operations.
- Managed inventory control and ordered supplies to maintain stock levels.
- Developed staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Coordinated special events, increasing community engagement and brand visibility.
- Monitored financial transactions to uphold accuracy and integrity in cash handling.
- Boosted team productivity through effective delegation of tasks and consistent communication with staff members.
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Conducted regular performance reviews for team members, offering constructive feedback and setting clear goals for personal growth within the company.
- Assisted customers with menu selections, providing detailed information about ingredients and preparation methods for informed decision making.
- Scheduled staff shifts efficiently, maintaining appropriate coverage during peak hours while minimizing labor costs.
- Oversaw cafe maintenance tasks, including equipment repairs and facility improvements, contributing to a safe and appealing environment for customers and employees alike.
- Increased average transaction value by introducing upselling techniques to the team members during sales interactions.
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintained quality levels for the best customer experience.
- Managed inventory levels to ensure optimal product availability while minimizing waste and reducing costs.
- Collaborated with management to develop promotional strategies that drove sales and attracted new customers to the cafe.
- Fostered a positive work environment by addressing conflicts immediately, promoting open communication among staff members, and recognizing exceptional performance.
- Resolved customer concerns promptly and professionally, leading to an increase in overall satisfaction rates.
- Oversaw training of more than 10 team members.
Education
High School Diploma -
Portage Central High School
Portage, MI05-2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Active listening
- Decision-making
Timeline
Assembly Utility
Summit Polymers Inc.
07.2019 - Current
Cafe Team Leader
Sam's Wholesale Club
08.2008 - 07.2019
High School Diploma -
Portage Central High School