Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Sarah Aversa

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

Duck Donuts
10.2022 - Current
  • Oversee day-to-day operations
  • Design strategy and set goals for growth
  • Maintain budgets and optimize expenses
  • Set and uphold policies and processes
  • Ensure employees work productively and develop professionally
  • Oversee recruitment and training of new employees
  • Evaluate and improve operations and financial performance
  • Direct the employee assessment process
  • Ensure staff follows health and safety regulations
  • Provide solutions to issues (e.g
  • Profit decline, employee conflicts, loss of business to competitors)
  • Maintain P&L reports
  • Provided guidance to staff members on new procedures and policies
  • Fielded telephone calls and complaints from guests
  • Ensured adequate staffing and recruitment to meet the needs of the business
  • Responsible for achieving sales and profit goals
  • Successfully reduced food waste annual expenses
  • Coordinated maintenance of the facility
  • Opened and maintained new store.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Store Manager

American Eagle Outfitters
02.2022 - 10.2022
  • Oversee day-to-day operations of the sales floor
  • Set goals for training
  • Help uphold policies and processes
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Ensure employees work productively and develop professionally
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Direct the employee assessment process
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Work with weekly scheduling
  • Direct teaching and coaching
  • Approved regular payroll submissions for employees.
  • Get to know guests, and help them find what they were looking for.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

General Manager

Crab Du Jour
07.2021 - 02.2022
  • Oversee day-to-day operations
  • Design strategy and set goals for growth
  • Maintain budgets and optimize expenses
  • Set and uphold policies and processes
  • Ensure employees work productively and develop professionally
  • Oversee recruitment and training of new employees
  • Evaluate and improve operations and financial performance
  • Direct the employee assessment process
  • Ensure staff follows health and safety regulations
  • Provide solutions to issues (e.g
  • Profit decline, employee conflicts, loss of business to competitors)
  • Maintain P&L reports
  • Set up schedules weekly
  • Oversee other departments: Kitchen and Bar
  • Serving
  • Food running
  • Bartending.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Participated in ongoing training sessions to refine bartending skills and expand product knowledge.
  • Coordinated special event bartending, working closely with event planners to create customized drink menus and ensure a memorable experience for guests.

Store Manager

Francescas
08.2020 - 02.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Assistant Store Manager

New York & Company
05.2018 - 01.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Education

High School Diploma -

Walter Panas High School
Cortlandt Manor, NY
06.2017

Skills

  • Store Management Experience
  • Research & Development
  • Profit & Loss
  • P&L Management
  • Recruiting
  • Talent acquisition
  • HR sourcing
  • Staff Development
  • External recruiting
  • Interviewing
  • Food preparation
  • Cooking
  • Inventory control
  • Serving
  • Bartending
  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Time Management
  • Training and coaching
  • Staff Management
  • Customer Relations
  • Training and Development
  • Inventory Control
  • Employee Scheduling
  • Food safety
  • Management
  • Performance Management
  • Project Management
  • Human Resources Management
  • Pricing
  • Analysis skills
  • Payroll
  • Data analysis skills
  • Python
  • Restaurant experience
  • Guest services
  • Restaurant management
  • Customer service
  • Business development
  • Relationship management
  • Communication skills
  • Time management
  • Organizational skills
  • Microsoft Word
  • Phone etiquette
  • Microsoft Office
  • Catering
  • Sanitation
  • Events management
  • Computer skills
  • Administrative experience
  • Leadership
  • SQL
  • Bartending
  • POS

Certification

  • ServSafe, Present
  • Driver's License, December 2021 to July 2028
  • Food Handler Certification, Present

Timeline

General Manager

Duck Donuts
10.2022 - Current

Store Manager

American Eagle Outfitters
02.2022 - 10.2022

General Manager

Crab Du Jour
07.2021 - 02.2022

Store Manager

Francescas
08.2020 - 02.2021

Assistant Store Manager

New York & Company
05.2018 - 01.2020

High School Diploma -

Walter Panas High School

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Sarah Aversa