Sarah Avery
Forest Grove
Summary
Highly motivated and experienced spa technician with a proven track record in client satisfaction, team leadership, and sales. Expertise in providing a range of spa treatments, training staff, and planning successful events. Entrepreneurial spirit demonstrated through successful online antique sales. Eager to contribute skills and enthusiasm to a new opportunity.
Overview
25
25
years of professional experience
Work History
EBay Seller
Self-Employed
05.2016 - 05.2024
- Cultivated loyal repeat customers through personalized outreach efforts such as targeted promotions or follow-up communications after successful transactions.
- Developed strategic marketing initiatives to promote products across various channels, driving increased traffic to the eBay store.
- Implemented analytics tools to track store performance, identifying opportunities for growth and improvement within the marketplace.
- Diversified product offerings by exploring new niche markets, increasing overall store appeal to a wider range of potential buyers.
- Ensured customer satisfaction by consistently providing clear communication about item specifics, shipping details, and return policies.
- Fostered a positive online presence through the timely addressing of negative feedback and proactively offering solutions to resolve any issues customers may have encountered.
- Optimized product listings for better visibility with effective keyword research, engaging titles, and compelling descriptions.
- Handled customer returns efficiently, resolving issues amicably to ensure customer satisfaction while minimizing loss.
- Enhanced overall store reputation by maintaining a high feedback score through timely communication and issue resolution.
- Managed inventory effectively, keeping track of stock levels and replenishing as needed to maintain optimum availability.
- Streamlined order processing with efficient shipping practices, ensuring prompt delivery to customers.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Negotiated terms with suppliers to secure discounts and promotional opportunities.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Analyzed customer trends and provided insights to improve customer experience.
- Created clear, precise and properly detailed product and service information on company website.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Researched and developed new products to meet customer demands.
- Managed financial tracking, inventory coordination and social media marketing.
- Created promotional campaigns to boost sales and drive customer loyalty.
Spa Technician
Hot Spot Tan and Spa/ Self-Employed
05.2014 - 05.2016
- Achieved consistent positive feedback from clients through attentive listening and effective communication skills.
- Contributed to inventory management by accurately tracking product usage and reporting shortages.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Discussed procedures and treatment options with clients.
- Educated guests on current promotions, events and services within store or salon.
- Maintained a relaxing atmosphere throughout the spa facility, ensuring client comfort at all times.
- Resolved customer complaints and facilitated conflict resolutions.
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Streamlined appointment scheduling process, resulting in reduced wait times for clients.
- Ensured a clean and sanitary environment by adhering to strict hygiene standards and protocols.
- Maximized spa utilization by efficiently managing multiple appointments simultaneously without compromising service quality.
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Created repeat business by developing long-term relationships with regular customers.
Spa Technician
Absolute Hair Boutique/Self-Employed
05.2012 - 05.2013
- Maintained a relaxing atmosphere throughout the spa facility, ensuring client comfort at all times.
- Resolved customer complaints and facilitated conflict resolutions.
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Streamlined appointment scheduling process, resulting in reduced wait times for clients.
- Ensured a clean and sanitary environment by adhering to strict hygiene standards and protocols.
- Increased repeat business by establishing rapport and maintaining strong client relationships.
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Spa Technician
Kims Styling Korner/Self Employed
05.2010 - 05.2011
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Streamlined appointment scheduling process, resulting in reduced wait times for clients.
- Played an integral role in achieving revenue goals through upselling products and promoting additional services during consultations.
- Ensured a clean and sanitary environment by adhering to strict hygiene standards and protocols.
- Increased repeat business by establishing rapport and maintaining strong client relationships.
- Safeguarded client confidentiality by adhering to strict privacy policies when handling personal information.
- Effectively managed time while performing multiple tasks simultaneously to ensure optimal customer satisfaction.
- Maximized spa utilization by efficiently managing multiple appointments simultaneously without compromising service quality.
- Collaborated with spa management to develop new services and seasonal promotions.
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Created repeat business by developing long-term relationships with regular customers.
- Handled busy schedules and stayed on top of key deadlines.
Lead Spa Technician
Hawthorn Farm Athletic Club
01.2006 - 01.2010
- Provided a wide range of spa services, including facials, massages, body wraps, and waxing treatments, ensuring exceptional client care and satisfaction.
- Led and mentored a team of spa technicians, providing training, guidance, and support to enhance team performance and service quality.
- Planned and executed successful spa events and promotions, resulting in increased revenue and client engagement.
- Maintained a clean and organized spa environment, adhering to all sanitation and safety protocols.
Cashier, Customer Service Representative, Stocker
Walmart
01.2002 - 01.2003
- : Cashier, Customer Service Representative, Stocker..
House Cleaning
Sparkle Cleaning
01.1999 - 01.2001
- Provided professional house cleaning services, ensuring client satisfaction and maintaining high standards of cleanliness.
Education
Cosmetology - Cosmetology skills
Northwest College of Hair Design
Portland, OR01.2010
Skills
- Strong negotiation skills
- Online platforms
- Listing optimization
- Inventory management
Timeline
EBay Seller
Self-Employed
05.2016 - 05.2024
Spa Technician
Hot Spot Tan and Spa/ Self-Employed
05.2014 - 05.2016
Spa Technician
Absolute Hair Boutique/Self-Employed
05.2012 - 05.2013
Spa Technician
Kims Styling Korner/Self Employed
05.2010 - 05.2011
Lead Spa Technician
Hawthorn Farm Athletic Club
01.2006 - 01.2010
Cashier, Customer Service Representative, Stocker
Walmart
01.2002 - 01.2003
House Cleaning
Sparkle Cleaning
01.1999 - 01.2001
Cosmetology - Cosmetology skills
Northwest College of Hair Design
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