Results-driven professional known for effective communication and meticulous attention to detail. Proven expertise in customer service.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Registrar, Receptionist and NSLP Coordinator
Happy Valley East
San Tan Valley, Arizona
11.2006 - Current
Managed student enrollment processes and maintained accurate records.
Communicated effectively with parents, students, and staff regarding registration inquiries.
Maintained confidentiality of student information in accordance with policies.
Reviewed and updated student contact information as needed.
Served as the primary point of contact for internal departments requiring access to academic records.
Processed enrollments, withdrawals, transfers and grade changes.
Performed data entry into the student information system.
Maintained student records, ensuring accuracy and confidentiality.
Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Greeted visitors and directed them to appropriate departments.
Managed incoming calls and routed them to staff efficiently.
Scheduled appointments and maintained calendar for office personnel.
Processed incoming and outgoing mail with attention to detail.
Ensured a clean, welcoming reception area for all guests.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled and confirmed appointments.
Greeted visitors and provided them with assistance.
Provided excellent customer service at all times while interacting with both internal and external customers.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Processed payments and updated accounts to reflect balance changes.
Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Handled customer inquiries and complaints, providing timely and appropriate solutions.
Managed daily lunch service operations for a large educational institution.
Supervised staff to ensure efficient meal preparation and delivery.
Coordinated with suppliers to maintain inventory of food and supplies.
Trained new employees on safety standards and food handling procedures.
Communicated with parents and staff regarding lunch program feedback and improvements.
Monitored daily food production to ensure proper quality, taste and presentation standards were met.
Audited cash register receipts at the end of each shift to ensure accuracy in pricing calculations.
Adhered to company food, safety, quality and sanitation policies.
Supervised daily lunch operations to ensure efficient workflow and service delivery.
Administrative Assistant
Superior Drywall Co., Inc
Mesa , AZ
06.2005 - 09.2026
Managed scheduling and appointments for project managers and team members.
Assisted with document preparation and data entry for project proposals.
Coordinated office communications, ensuring timely information flow among staff.
Maintained filing systems for project documentation and company records.
Supported inventory management by tracking supplies and equipment orders.
Responded to client inquiries, providing information about services offered.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Answered questions from customers regarding products and services offered by the company.
Processed invoices for payment using accounting software applications.
Greeted visitors and provided general information about the company.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.