Sarah Bachman
Titusville,FL
Summary
Dynamic professional with extensive experience in case management and behavior support, notably at Titusville Housing Authority. Proven ability in crisis prevention and intervention, enhancing resident self-sufficiency through community connections. Skilled in Microsoft Office, I excel in fostering relationships and driving positive outcomes in challenging environments.
Overview
32
32
years of professional experience
Work History
R.O.S.S. COORDINATOR
Titusville Housing Authority
Titusville, USA
07.2022 - Current
- Conducted case management for elderly residents of Titusville Housing Authority.
- Developed needs assessments to identify participant requirements.
- Connected participants to community services for education, employment, and financial literacy.
- Facilitated access to computer skills programs to promote self-sufficiency.
Residential House Manager
LOU Corporation
Flagstaff, USA
02.2015 - 05.2022
- Ensured safe transportation for 10 residents to medical appointments and back.
- Maintained confidentiality of resident information in compliance with federal and state regulations.
- Researched and organized engaging activities for residents, including community events.
- Coordinated with treatment providers to address the needs of IDD residents.
- Cultivated strong relationships with residents and staff members to enhance support.
Residential House Manager
Valley Life
Phoenix, USA
11.2012 - 12.2014
- Ensured confidentiality of residents' information and records per federal and state regulations.
- Researched and organized engaging activities for residents, including community events.
- Coordinated with treatment providers to address the needs of IDD residents.
- Responded swiftly to crisis situations to assess required level of assistance.
Behavior Specialist / House Manager
Promising Futures Inc.
San Diego, USA
10.2010 - 11.2012
- Supervised direct care staff, addressing performance issues and managing schedules efficiently.
- Assisted with client medical needs, including medication disbursement and transportation to appointments.
- Trained staff on medication distribution protocols to ensure compliance and safety.
- Monitored daily skill and behavior data documentation using agency forms.
- Compiled monthly reports from collected data to track progress and outcomes.
- Coordinated with teachers and staff to implement behavior treatment programs effectively.
Office Manager
Cartwright's Plumbing and Heating
Santa Fe, USA
06.2007 - 05.2010
- Scheduling service calls.
- Invoicing, payroll and accounts receivable.
- Customer Service.
- Marketing, implemented existing plan.
- Dispatch.
Office Manager / Graphic Designer
Stickerjunkie.com
Santa Fe, USA
08.2002 - 04.2007
- Hired, trained, and supervised support staff to enhance operational efficiency.
- Oversaw daily operations to ensure seamless workflow and productivity.
- Resolved client inquiries and issues to maintain high customer satisfaction.
- Developed opportunities for expansion, contributing to business growth.
- Collaborated with team to achieve 20% annual sales increase.
- Created and implemented comprehensive Operations Manual and Policies.
- Designed t-shirts and stickers for clients including Hot Topic and Hastings.
- Managed product shipping to ensure timely delivery.
Travel Agent / Group Cruises
Anderson Travel American Express
San Diego, USA
01.1994 - 10.2001
- Coordinated travel arrangements for groups, couples, executives, and clients with special needs.
- Resolved client inquiries and complaints regarding diverse travel arrangements.
- Provided timely responses to client questions, addressing issues with effective solutions.
Education
Associate of Arts - General
Mesa College
San Diego, CA01.1993
High School Diploma - General
Grossmont High School
El Cajon, CA01.1991
Skills
- Crisis prevention and intervention
- First aid
- Behavior management
- Microsoft Office
Accomplishments
Promoted to Behavior Specialist after 4 months of employment.
Timeline
R.O.S.S. COORDINATOR
Titusville Housing Authority
07.2022 - Current
Residential House Manager
LOU Corporation
02.2015 - 05.2022
Residential House Manager
Valley Life
11.2012 - 12.2014
Behavior Specialist / House Manager
Promising Futures Inc.
10.2010 - 11.2012
Office Manager
Cartwright's Plumbing and Heating
06.2007 - 05.2010
Office Manager / Graphic Designer
Stickerjunkie.com
08.2002 - 04.2007
Travel Agent / Group Cruises
Anderson Travel American Express
01.1994 - 10.2001
Associate of Arts - General
Mesa College
High School Diploma - General
Grossmont High School
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