Summary
Overview
Work History
Education
Skills
Accomplishments
Career Focus
Timeline
Generic

SARAH BACON

WOODSTOCK,USA

Summary

Assertive, customer-driven professional experienced in customer implementation, account development, and training within large, national accounts. Confident communicator offering high-caliber consultation and presentation skills with the ability to relate warmly with people, generating trust and rapport. Able to draw upon excellent decision-making skills, the ability to perform under deadline pressure and where time management is a necessity. Self-motivated, enthusiastic and committed to professional excellence.

Skilled in nurturing client relationships and driving customer satisfaction within collaborative environment. Expertise in utilizing data-driven strategies and problem-solving to enhance client success. Seeking to transition into new field, leveraging these transferable skills to deliver impactful results in dynamic setting.

Overview

14
14
years of professional experience

Work History

Implementation Success Manager

Listen360
04.2023 - 11.2023
  • One of three Implementation Success Managers that were tasked with helping implement an application that has the ability to optimize business performance and review, allowing businesses and franchisees to have more insight of their clients and clients needs
  • Managed the entire customer lifecycle from contract signing, through implementation and roll out
  • Created customized training and education materials for further education on the software
  • Engaged Executive Teams and Franchisees through coaching and product trainings
  • Conducted weekly status meetings with decision makers
  • Assisted and trained Executive and Franchisee teams on how to use and apply the software application
  • Supported multiple clients throughout each of their unique implementation, during the same time period

Account Manager

Ingenious Med
06.2012 - 03.2012
  • One of a only a handful of territory managers that is tasked with helping to position and sell an industry changing application that has the ability to optimize healthcare performance and review, allowing physicians to have more quality time with patients and less time on paperwork and administrative tasks
  • Exceeded 2011 quota of 1M in sales
  • Promoted to territory account manager after less than a year on the inside sales team
  • Supported 36 major healthcare clients within a 6-state territory
  • Assisted and trained physicians and administrators on how to use and apply the software applications
  • Developed and implemented specific strategic business goals to sell deeper into current account base

Inside Sales Representative

Ingenious Med
01.2010 - 06.2010
  • Promoted to sales team after less than 6 months with the company
  • Earned a reputation as a customer advocate who would go the extra mile to resolve problems quickly
  • Maintained accurate records of all quoting and sales activity within the territory
  • Assisted in the creation and formal presentation of sales proposals to the clients
  • Proven success in new market penetration, account development and retention

Education

Bachelor of Business Administration - Marketing

Georgia State University
Atlanta, GA
01.2008

Skills

  • Proficient in Service Delivery
  • Strengthening Client Partnerships
  • Client Partnership Coordination
  • Mentorship Experience
  • Client Support Expertise
  • Customer relationship building
  • Customer relations
  • Training and mentoring
  • Customer service

Accomplishments

  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].

Career Focus

  • Implementation
  • Customer Success
  • Account Management
  • Training

Timeline

Implementation Success Manager

Listen360
04.2023 - 11.2023

Account Manager

Ingenious Med
06.2012 - 03.2012

Inside Sales Representative

Ingenious Med
01.2010 - 06.2010

Bachelor of Business Administration - Marketing

Georgia State University
SARAH BACON