- Offering time and support to shelters for the homeless, women, and animals
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Youth Development Programs
- Getting involved in local advocacy groups to promote positive change in the community
- Volunteer Work
Sarah Bagay
Monongahela,PA
Summary
I have a Bachelors’s degree in Communications from Point Park University where I developed strong skills in communication, creativity, and problem-solving. I am highly motivated and to ensure revenue growth, sales goals, and business strategies for companies I work with.
Experienced with managing gallery operations and creating inviting atmosphere for visitors. Utilizes excellent customer service and communication skills to enhance guest experiences. Strong understanding of exhibit curation and organizational tasks in gallery setting.
Overview
5
5
years of professional experience
Work History
Front Desk/Gallery Host
Hyatt Place
Washington, United States
09.2020 - 04.2024
- Check in guests with enthusiasm using the Colleague and Opera system following the Hyatt's rate code for the day and discounts/upsell Discoverists, Explorists, and Globalists to suites
- Accommodating special guests requests to ensure guest satisfaction
- Process cash using the Micros system
- Pre-block guests reservations in desired room/cancel room reservations per guest requests
- Make reservations using the Reserve system, Opera, or Colleague for same day reservations
Front Desk Associate
The George Washington Hotel
Washington, United States
05.2020 - 08.2020
- Communicated with the event staff to schedule blocks using the Hotelogic system for events such as weddings
- Accommodate guest requests to ensure client satisfaction
- Organized/set up decorations in the lobby and the event rooms to meet guest requirements
- Responded to emails and answer phone calls in a professional manner
- Processed cash/credit cards/accepting various forms of payment
Front Desk Associate
Hampton Inn by Hilton
Belle Vernon, United States
07.2019 - 05.2020
- Greet guests in an enthusiastic manner to ensure guests satisfaction by using the OnQ system to check in/out
- Pre-block guests in desired rooms to ensure strong satisfaction
- Respond to guest inquires and requests to resolve issues in a timely and professional manner
- Upsell/upgrade the highest of Hilton Honors members to suites
- Handle/report any maintenance issues
Education
Bachelors’s degree - Communications
Point Park University
Skills
- Client Engagement
- Service Excellence
- Customer Satisfaction
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Publisher
- Leadership
- Time Management
- Community Service
- Community Outreach Programs
- Public Outreach Initiatives
- Community Engagement
- Detail-Oriented Organization
Interests
Timeline
Front Desk/Gallery Host
Hyatt Place
09.2020 - 04.2024
Front Desk Associate
The George Washington Hotel
05.2020 - 08.2020
Front Desk Associate
Hampton Inn by Hilton
07.2019 - 05.2020
Bachelors’s degree - Communications
Point Park University