Sarah Bailey
Hilversum
Summary
Dedicated collaborative worker and UX professional with experience in User Experience Design, Figma & Adobe Xd, & Mockups and Prototypes. Meticulous leader with excellent communication, analytical, and people skills. Empathetic listener, self-propelled expert relationship builder who is dependable and supportive in resolving challenges and expanding usage. Effective professional with a valuable combination of analytical skills and soft skills that propel the timely resolution of unique customer problems and issues. Constantly increases client satisfaction by aligning with organizations' targeted goals to satisfy the growing needs of a diverse portfolio of clients through strategic management.
Overview
9
9
years of professional experience
11
11
Certificate
Work History
UX Designer
Inclusive Inc.
08.2022 - 03.2023
- Conducted user research and structured 50% of Houston, TX customer journey
- Participated in weekly stand-up meetings to organize and distribute tasks for research and design teams
- Participated in design review meetings to brainstorm new UX developments through collaborative thinking.
- Presented UX designs and solutions to senior staff, evangelizing for user-centric design decisions.
UX Designer
Freelance
07.2022 - 02.2023
- Reviewed client websites for usability issues and accessibility compliance to increase traffic by 70%
- Applied design thinking to various client problems and pain points to increase conversion by 50%
- Redesigned unique brand specific icons for client to use for 2 platforms..
Investigations Supervisor II
DFPS - Child Protective Services
06.2020 - 02.2023
- Supervised and motivated 12 field investigators and collaborated with personnel in daily stand-up meetings to identify strengths and areas of weakness
- Collaborated with state and 10 local agencies, including law enforcement
- Interviewed 10 investigators and 5 admins eligible for hire.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Investigator I - IV
DFPS - Child Protective Services
01.2015 - 06.2020
- Closed over 200 cases of abuse and neglect to keep children safe
- Conducted 200+ face-to-face interviews with employers, families, neighbors, friends, and suspects and documented all investigative findings
- Collected, analyzed, and interpreted information and documentation associated with investigations daily to serve over 76,000 children in Tarrant County
- Distilled down gathered information into detailed reports to gather insights to close cases within 45 days.
Customer Service Representative Agent
Survival Life Via Hawk Group Media
04.2014 - 01.2015
- Conceptualized and developed customer service manuals for 3 additional that the company later launched
- Resolved conflicts and instituted a customer-centric environment ensuring satisfied clients and repeat business by 10%
- Trained 4 employees to navigate the sales system.
Education
Professional Certificate - User Experience Design
Coursera - Google Certificate Program
Remote11.2022
Bachelor of Arts - Criminal Justice, Psychology
Sam Houston State University
Huntsville05.2010
Skills
- Information Architecture
- Mapping user journeys
- Color Psychology
- Typography
- Wireframing
- Style Guidelines
Certification
- Emotional Design - How to Make Products People Will Love - Interaction Design Foundation - Issued Jul 2023
- Generative AI Fundamentals - Google - Issued July 2023 - Credential ID 4334772
- UX Design Foundations - Uxcel - Issued Feb 2022 - Credential ID Q8FSCMBMJHGP
- Common Design Patterns - Uxcel - Issued Feb 2022 - Credential ID H93RQWO0X63U
- Wireframing - Uxcel - Issued Feb 2022 - Credential ID LSFPT01H7WTB
- Color Psychology - Uxcel - Issued Feb 2022 - Credential ID 1C1U0WWHOX6B
- Design Accessibility - Uxcel - Issued Mar 2022 - Credential ID UIZFYMT1OWYA
- HTML for Designers - Uxcel - Issued Mar 2022 - Credential ID UHJUBPXIYG1G
- Design Terminology - Uxcel - Issued Mar 2022 - Credential ID GO9VQPMFOOOK
- UX Research - Uxcel - Issued Jun 2023 - Credential ID Z46NE9FOCX2M
Languages
Dutch
Elementary
A1
English
Proficient
C2
Spanish
Limited Working
A1
Timeline
UX Designer
Inclusive Inc.
08.2022 - 03.2023
UX Designer
Freelance
07.2022 - 02.2023
Investigations Supervisor II
DFPS - Child Protective Services
06.2020 - 02.2023
Investigator I - IV
DFPS - Child Protective Services
01.2015 - 06.2020
Customer Service Representative Agent
Survival Life Via Hawk Group Media
04.2014 - 01.2015
Professional Certificate - User Experience Design
Coursera - Google Certificate Program
Bachelor of Arts - Criminal Justice, Psychology
Sam Houston State University
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