Sarah Bailey
Evans Mills,NY
Summary
Highly motivated and committed individual with proven history of dedicated and consistent performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with keen attention to detail and thoroughness. Looking to utilize background and empathetic approach to deliver quality care to the community.
Overview
15
15
years of professional experience
Work History
Clinic Office Support
Samaritan Family Health Center- LeRay
10.2024 - Current
- Created a welcoming atmosphere for patients by maintaining a clean and organized reception area at all times.
- Enhanced patient experience by prioritizing appointment scheduling and managing front desk operations.
- Answered high volume of telephone calls and directed callers to appropriate personnel, and resolved patient needs.
- Collaborated with providers and staff to improve patient experience by engaging in effective communication.
- Provided and processed forms required for office visits.
- Reviewed incoming faxes from outside facilities, and uploaded to patient's chart as necessary.
Productivity Lead
Vital Health Links
09.2023 - 09.2024
- Enhanced productivity by implementing efficient processes and workflow optimization techniques.
- Developed customized productivity solutions for 20+ care coordinators and 3+ enrollment specialists resulting in improved time management and task prioritization.
- Streamlined communication channels within teams for better collaboration and faster decision making.
- Increased overall efficiency by identifying areas of improvement and implementing best practices.
- Delivered tailored training on productivity and techniques, empowering employees to work more efficiently.
- Implemented time-tracking systems to monitor employee workload, and inform strategic planning efforts.
- Monitor, manage, and reported on productivity of care coordinators and enrollment specialists while providing feedback and holding employees accountable to company defined goals and metrics.
- Track, manage, and distribute midday and end of day productivity statistics daily.
- Monitor service quality and provide constructive feedback.
- Support team to ensure monthly productivity goals set by the company are met.
Care Coordinator
Vital Health Links
08.2022 - 09.2023
- Coordinate care between over 200 patients and their providers
- Discuss patient goals and monitor progress
- Communicate with clinic staff regarding patient's needs and conditions
- Schedule necessary appointments
- Consistently meets monthly goals outlined by the company
- Coordinate social needs for patients such as transportation, home assistance, and meal delivery
- Educate patients and answer patient questions regarding their conditions or medications
- Coordinate medication refills and renewals
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Thoroughly document patient interactions and their needs
- Communicate with patient's specialists to bridge the gap between providers
- Follow up with patients when necessary
- Train new care coordinators; instructing on patient interaction and proper documentation.
Medical Assistant
ProMedica Physicians Group- Pediatric Orthopedics
09.2021 - 04.2022
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Recorded patient's vital signs, medical history, and pertinent family history
- Administered injections intramuscularly and subcutaneously
- Administered point of care tests
- Reviewed and documented pediatric orthopedic injuries and conditions
- Collected vital patient information
- Verified and documented insurance plans
- Scanned and faxed documents regarding patient care
- Verified and scheduled patient appointments on 4 providers' schedules daily
- Taught patients about medications, procedures and care plan instructions
- Obtained client medical history, medication information, symptoms and allergies
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Performed clerical duties, such as word processing, data entry, and ling
- Managed over 30 patient calls per day.
Healthcare Specialist/Medic
United States Army
04.2010 - 01.2013
- Assessed safety and operability of vehicles, equipment and medical supplies to ensure unit readiness
- Instructed and assisted over 20 injured soldiers per day in rehabilitation procedures and treatments in physical therapy clinic
- Taught non-medical personnel throughout brigade basic life-saving procedures
- Demonstrated strong commitment to quality care through continuous training and development
- Provided medical coverage during weapon ranges and training
- Identified and resolved equipment shortages
- Tracked and led administrative paperwork and personnel folders
- Administered and prescribed appropriate courses of treatment
- Took patient medical histories and vital signs as well as performed necessarily eld and clinical procedures
- Disinfected tools, equipment and surfaces between patients
- Completed necessary reports and documentation on time and to specifications
- Assisted patients with therapy exercises as specified by care team
- Inspected equipment for defects and completed basic repairs.
Education
Bachelor of Science - Human Development And Family Studies
Pennsylvania State University
12.2020
Skills
- Ability to Work with a Team
- Active Listening
- Public Speaking
- Mentoring Abilities
- Data Analysis
- Effective Communication
- Problem Solving
- Time Management
- Attention to Detail
- Delegation Skills
- Critical and Creative Thinking
- Networking Abilities
Accomplishments
- Dean's List
- Received the Karen Smith Memorial Trustee Scholarship
- Member of Psychology Club
- Member of the Blue and White Society
- Graduated with 3.6 GPA
Timeline
Clinic Office Support
Samaritan Family Health Center- LeRay
10.2024 - Current
Productivity Lead
Vital Health Links
09.2023 - 09.2024
Care Coordinator
Vital Health Links
08.2022 - 09.2023
Medical Assistant
ProMedica Physicians Group- Pediatric Orthopedics
09.2021 - 04.2022
Healthcare Specialist/Medic
United States Army
04.2010 - 01.2013
Bachelor of Science - Human Development And Family Studies
Pennsylvania State University
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