Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Bailie

Roy,WA

Summary

Dynamic Training Assistant Manager at Sono Bello with years of experience in employee onboarding and performance management. Highly skilled in developing a creative and inclusive training environment, facilitating leadership development, and fostering strong interdepartmental collaboration.

My ability to enhance training effectiveness through data analysis and KPI assessments, ensuring continuous improvement and high standards of performance positively impacted overall achievement of new hire performance benchmarks.

Overview

19
19
years of professional experience

Work History

Training Assistant Manager

Sono Bello
04.2013 - 06.2025
  • Managed new hire onboarding processes and oversaw all team members through their first 60-90 days.
  • Managed training support leadership team members, coordinating day to day progress, development, training and team members.
  • Developed, updated, organized training materials, streamlining access to resources for trainers and participants alike.
  • Monitored team members progress throughout training programs using various KPI assessments; identified areas for improvement and provided additional support as needed.
  • Assessed skillsets of team members and developed training objectives to meet identified needs or create performance plans of action to address.
  • Assisted in the evaluation of training effectiveness through data analysis through our KPI's, metrics, peer coaching, demonstrations etc. leading to continuous improvements in course content.
  • Maintained attendance records, addressed outstanding issues of unsatisfactory attendance, behavior and performance up to and including termination of team members.
  • Collaborated with members of leadership to build processes for new team members to successfully transition through their first 90 days and beyond.
  • Built and maintained strong relationships with Recruiting, Human Resources, Operations and Technology to ensure alignment of training goals with organizational objectives.
  • Adapting and evolving training courses both in office and virtual training, overseeing over 100 new hire training classes over my 12 years of experience.
  • Collaborated with training leadership to make necessary pivot from in office to virtual training and onboarding in 2020. Leading the day to day oversight of new hire training performance and standards.
  • Managed leadership development and training for my direct reports looking to move up within the company through new hire training lead and mentorship roles as a platform for leadership advancement.

Bartender/Server

Embassy Suites
09.2006 - 04.2013
  • Served high customer volumes during special events, nights, and weekends.
  • Cross trained across all food and beverage departments to cover restaurant, bar, room service, receptions and banquets.
  • Managed cash, credit and room charge handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, balancing end of day sales reports, setting up for incoming shift prep and sidework, preparing cash drawers, stocking and taking inventory.
  • Efficiently opened or closed the bar and restaurant according to established procedures, ensuring preparedness for each shift.
  • Provided training to new hire employees on proper protocols, standards, and necessary duties of the role.
  • Highly attentive to the needs of our guests, going above and beyond to assure the highest standard of service with accuracy, grace and willingness to help.
  • Assured that our guests new and returning always felt welcomed and acknowledged. Build relationships with regular guests that insured they would continue their business with our company as valued guests.

Education

Sociology

University of Washington
Seattle, WA
06-2012

Associate of Arts - Social Sciences

Highline Community College
Des Moines, WA
06-2007

Skills

Organizing monthly training courses for new hire class

Coordinating equipment deliveries for each class

Employee onboarding, employee verification

Training facilitation, scheduling features & meetings

Performance management of direct reports

Training material developments & collaborations

Leadership training & development

Coordinating with internal departments; HR, recruiting, technology

Managing attendance, behavior, performance outliers

Timeline

Training Assistant Manager

Sono Bello
04.2013 - 06.2025

Bartender/Server

Embassy Suites
09.2006 - 04.2013

Sociology

University of Washington

Associate of Arts - Social Sciences

Highline Community College

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Sarah Bailie