Sarah Bakanansa
241 Lexington St, Apt 12, Woburn,MA
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 5 years of experience to new professional challenges with growth-oriented organization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated human services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Responsible Residential Support professional committed to supporting residents. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in skill.
Motivated to learn, grow and excel in Human services industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavioral Intervention Specialist
Eliot Human Community Services
Lynn, MA
01.2022 - Current
- Member of on-call emergency response team for crisis intervention within facility.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Implemented evidence-based interventions for substance abuse treatment.
- Maintained client records to document assessment, treatment plans and progress.
- Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness or physical abuse.
Program Director
Edinburg Center
Bedford, MA
10.2021 - Current
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Maintained and updated project related documents.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Developed program from ground up, laying out framework and defining roles.
- Interviewed and hired talented Residential Counselors with expertise in direct care to increase strengths within already gifted department.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Monitored program performance to identify areas for improvement.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Oversaw staff schedules and assignments to handle programming demands.
Residential Manager
Justice Resource Institute
Concord, MA
02.2018 - 12.2021
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Counseled 20 residents over time in group sessions to assist them become independent and adjust to life.
Assistant Residential Manager
Edinburg Center
Bedford, MA
03.2019 - 09.2021
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Conducted tours, orientation and educational sessions for residents and families.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Education
Master's Of Science In Health Informatics - Health Information Management
Boston University
Boston, MABachelor Of Nursing -
St.Josephs College of Maine
Standish, MEMaster's In Business Administration - Marketing
Sikkim Manipal University
India, Tadong10.2012
Bachelors of Commerce- Information Systems -
Sikkim Manipal University
India, Tadong10.2010
Skills
- Program Scheduling
- Employee Work Scheduling
- Personnel Direction
- Critical Thinking
- Community Mental Health Programs
- Residential Support
- Compassionate Care
- Relationship Issues Management
- Staff Communication
- Counseling Program Development
- ID/DD support
- Mental Health Support
- Client Needs Assessment
Certification
■MAP Certified
■CPR/ First Aid Certification
■CPI trained
Timeline
Behavioral Intervention Specialist
Eliot Human Community Services
01.2022 - Current
Program Director
Edinburg Center
10.2021 - Current
Assistant Residential Manager
Edinburg Center
03.2019 - 09.2021
Residential Manager
Justice Resource Institute
02.2018 - 12.2021
Master's Of Science In Health Informatics - Health Information Management
Boston University
Master's In Business Administration - Marketing
Sikkim Manipal University
Bachelors of Commerce- Information Systems -
Sikkim Manipal University
Bachelor Of Nursing -
St.Josephs College of Maine