Sarah Baker
Carlton,OR
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Scheduling/Patient Financial Coordinator
Wilson Ortho
04.2022 - Current
- Updated patients'' financial records promptly after receiving payments or adjustments, ensuring timely reporting of account status changes.
- Coordinated with third-party payers to negotiate contracts, resulting in better reimbursement rates for services provided.
- Collaborated with clinical teams to optimize patient care coordination and financial management.
- Assisted patients in understanding their benefits and coverage, clarifying complex insurance terms, and providing guidance on out-of-pocket expenses.
- Maintained strict confidentiality of patient information while adhering to HIPAA regulations throughout all interactions and communications.
- Continuously improved professional knowledge through participation in industry conferences, workshops, and webinars related to healthcare finance.
- Analyzed monthly reports to identify patterns in denials and areas for improvement in billing processes.
- Provided compassionate support to families facing financial hardship.
- Improved patient satisfaction by efficiently addressing and resolving billing-related inquiries.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and Clinical staff.
- Answered incoming calls, scheduled appointments.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
Medical Receptionist / Patient Representative
Physicians Medical Center
10.2020 - 04.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Transaction Coordinator/ Office Administrator
Guild Mortgage
01.2017 - 06.2018
- Scheduled appointments for loan officers with clients
- Corresponded with clients on behalf of Loan Officer
- Responsible for office appearance
- Ordered office supplies
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, and scheduling appointments
- Answered client questions
- Perform administrative support tasks, such as proofreading, writing emails, preparing for staff meetings and follow up with meeting minutes.
Education
High School Diploma -
Newberg High School
Newberg06.2007
Skills
- 15 years customer service experience
- 65 years in banking
- 3 years receptionist/office admin experience
- Strong communication skills
- Proficient in Word
- Knows Excel
- Extremely organized
- Punctual and Hardworking
- Registration and Scheduling
- Insurance verifying
- Patient Confidentiality and Data Security
- Resolving Problems
- Outgoing, friendly, and cheerful
- Quick Learner
- Detail Oriented
- Team Oriented
- People Oriented
- Adaptability
References
- Steve Myers, 503-709-1244, Supervisor at Guild
- Brandt Hulse, 503-703-3096, Branch manager at Guild
- Marissa Matias, 503-810-7283, Supervisor at OnPoint Community Credit Union
- Mary Grundon, 503-704-6751, Co-Worker at Guild
- Janie Acevedo, 503-560-8803, Department lead at PMC and Friend
Timeline
Scheduling/Patient Financial Coordinator
Wilson Ortho
04.2022 - Current
Medical Receptionist / Patient Representative
Physicians Medical Center
10.2020 - 04.2022
Transaction Coordinator/ Office Administrator
Guild Mortgage
01.2017 - 06.2018
High School Diploma -
Newberg High School
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