Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Ball

Fayetteville,NC

Summary

Results-driven Customer Success Executive recognized for enhancing client satisfaction and increasing revenue at EMS Management & Consultants through strategic partnerships and operational efficiencies. Expertise in contract negotiation, client advocacy, and performance metrics analysis fosters a competitive edge in the market. Career aspirations include further advancing organizational growth and client engagement initiatives.

Overview

6
6
years of professional experience

Work History

Customer Success Executive

EMS Management & Consultants
Winston-Salem, NC
03.2022 - Current
  • Directed management of premier government and private EMS provider accounts, achieving peak client revenue and satisfaction.
  • Developed customer retention strategies by conducting quarterly in-person business reviews and monthly virtual meetings with all stakeholders to communicate account performance.
  • Deliver expert consulting services focused on regulatory compliance.
  • Guided negotiations surrounding contract renewals and expansions.
  • Unified project management, revenue cycle coordination, data analytics, and client relations to exceed KPIs.
  • Engaged with corporate leaders, parties outside the organization, and industry entities to advocate for client interests.

Revenue Cycle Manager

EMS Management & Consultants
Winston-Salem, NC
12.2020 - 03.2022
  • Analyzed actual departmental outcomes to pinpoint obstacles and develop solutions.
  • Converted client data into actionable insights for process enhancements and client communications.
  • Consistently audited client-specific metrics to address budget variances.

Patient Service Specialist

EMS Management & Consultants
Winston-Salem, NC
07.2019 - 12.2020
  • Resolved complex business problems while ensuring successful day-to-day operations.
  • Produced specialized reporting through coordination with different process owners to provide to internal and external teams.
  • Addressed risk management concerns in alignment with industry regulations for compliant resolution.

Education

Bachelor of Science - Business Administration And Management

Appalachian State University
Boone, NC
05-2019

Skills

  • Operational Efficiency Management
  • Strategic Partnership Development
  • Client Account Management
  • Strategic Project Coordination
  • Leadership/communication skills
  • Competitive Market Analysis
  • Collaborative Team Management
  • Salesforce CRM
  • MS Excel, PPT, Outlook, Word
  • Performance Metrics Analysis
  • Contract Negotiation Expertise

Timeline

Customer Success Executive

EMS Management & Consultants
03.2022 - Current

Revenue Cycle Manager

EMS Management & Consultants
12.2020 - 03.2022

Patient Service Specialist

EMS Management & Consultants
07.2019 - 12.2020

Bachelor of Science - Business Administration And Management

Appalachian State University

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Sarah Ball