Sarah Ball
Fayetteville,NC
Summary
Results-driven Customer Success Executive recognized for enhancing client satisfaction and increasing revenue at EMS Management & Consultants through strategic partnerships and operational efficiencies. Expertise in contract negotiation, client advocacy, and performance metrics analysis fosters a competitive edge in the market. Career aspirations include further advancing organizational growth and client engagement initiatives.
Overview
6
6
years of professional experience
Work History
Customer Success Executive
EMS Management & Consultants
Winston-Salem, NC
03.2022 - Current
- Directed management of premier government and private EMS provider accounts, achieving peak client revenue and satisfaction.
- Developed customer retention strategies by conducting quarterly in-person business reviews and monthly virtual meetings with all stakeholders to communicate account performance.
- Deliver expert consulting services focused on regulatory compliance.
- Guided negotiations surrounding contract renewals and expansions.
- Unified project management, revenue cycle coordination, data analytics, and client relations to exceed KPIs.
- Engaged with corporate leaders, parties outside the organization, and industry entities to advocate for client interests.
Revenue Cycle Manager
EMS Management & Consultants
Winston-Salem, NC
12.2020 - 03.2022
- Analyzed actual departmental outcomes to pinpoint obstacles and develop solutions.
- Converted client data into actionable insights for process enhancements and client communications.
- Consistently audited client-specific metrics to address budget variances.
Patient Service Specialist
EMS Management & Consultants
Winston-Salem, NC
07.2019 - 12.2020
- Resolved complex business problems while ensuring successful day-to-day operations.
- Produced specialized reporting through coordination with different process owners to provide to internal and external teams.
- Addressed risk management concerns in alignment with industry regulations for compliant resolution.
Education
Bachelor of Science - Business Administration And Management
Appalachian State University
Boone, NC05-2019
Skills
- Operational Efficiency Management
- Strategic Partnership Development
- Client Account Management
- Strategic Project Coordination
- Leadership/communication skills
- Competitive Market Analysis
- Collaborative Team Management
- Salesforce CRM
- MS Excel, PPT, Outlook, Word
- Performance Metrics Analysis
- Contract Negotiation Expertise
Timeline
Customer Success Executive
EMS Management & Consultants
03.2022 - Current
Revenue Cycle Manager
EMS Management & Consultants
12.2020 - 03.2022
Patient Service Specialist
EMS Management & Consultants
07.2019 - 12.2020
Bachelor of Science - Business Administration And Management
Appalachian State University
Similar Profiles
Dara StallingsDara Stallings
Credentialing Specialist at EMS Management & ConsultantsCredentialing Specialist at EMS Management & Consultants
Ashley AlireAshley Alire
Customer Service Professional at EMS Management & ConsultantsCustomer Service Professional at EMS Management & Consultants
Akeelah Hudson-CarterAkeelah Hudson-Carter
Data Analyst II at EMS Management & ConsultantsData Analyst II at EMS Management & Consultants
Shakim WrightShakim Wright
12N Horizontal Construction Engineer at Army12N Horizontal Construction Engineer at Army
Tiffany ReeceTiffany Reece
Parent Engagement Specialist at Action Pathways Head StartParent Engagement Specialist at Action Pathways Head Start