Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Timeline
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Sarah Baltzell

Palm Harbor

Summary

Sales administration professional prepared for this role with proven track record of supporting sales teams and optimizing sales processes. Known for reliably managing client accounts, coordinating sales activities, and ensuring seamless communication between departments. Valued for strong organizational skills, team collaboration, and flexibility in adapting to changing needs.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Field Sales Administrator

Meritage Homes
01.2025 - Current
  • Optimized administrative and operational support for the sales team, streamlining processes to enhance efficiency and customer experience in new home sales.
  • Responsible for the meticulous inventory management and operational upkeep of 6 active construction communities, encompassing over 3,000 future home sites across the Tampa Bay Area.
  • Manage prospective buyer inquiries, schedule appointments, and coordinate property showings, ensuring a seamless and welcoming experience for all visitors.
  • Prepare and process sales contracts, disclosures, and related documentation with meticulous attention to detail, ensuring compliance with company and regulatory standards.
  • Coordinated sales office operations, including inventory management of marketing materials and supplies, to proactively support sales objectives.
  • Serve as a key point of contact for potential homebuyers, addressing questions, resolving initial concerns, and escalating complex issues to sales representatives.

Personal Shopper

Self-Employed
07.2017 - Current
  • Provided seamless grocery and goods delivery services to a diverse clientele including families, vacation home residents, and businesses, adapting to varied needs and preferences.
  • Efficiently managed online order acceptance and ensured timely deliveries to meet stringent client expectations.
  • Leveraged product knowledge to recommend solutions aligning with individual dietary needs and restrictions, enhancing customer satisfaction and loyalty.
  • Cultivated strong relationships with vendors and store employees, fostering seamless order fulfillment and problem resolution.

Superintendent

Invitation Homes
07.2024 - 12.2024
  • Conducted detailed Pre-Move-Out Visits and Move Out Inspections, meticulously documenting home conditions and identifying resident responsibilities and charge-back costs using a budgeting program.
  • Led Resident Orientations for incoming residents, warmly educating them on home systems, maintenance policies, and safety procedures to ensure a smooth and welcoming transition.
  • Oversaw all aspects of the rehab and turn process for residential properties, managing relationships with 15+ contractors, submitting change orders, and ensuring work adhered to schedule and quality standards.
  • Maintained comprehensive project documentation, including progress notes and 'before' and 'after' photos, to provide transparent records of property condition and work completed.
  • Communicated proactively with the Leasing Team regarding completion delays, minimizing impact on resident move-in dates and maintaining high customer satisfaction.
  • Ensured job site safety during project management visits, adhering to and reinforcing safety protocols.
  • Negotiated repair terms with vendors and General Contractors, optimizing costs while upholding company quality standards.

Outside Sales

Bay Area Exteriors
10.2023 - 07.2024
  • Cultivated and grew exterior siding business within production home and commercial markets in Florida, expanding client base through strategic lead generation and market analysis.
  • Managed sales accounts for production home clients, serving as primary point of contact and ensuring client satisfaction throughout the sales cycle.
  • Collaborated with the estimating team to ensure timely delivery of bids and pricing, followed up on all submissions to maximize conversion rates.
  • Promoted and coordinated company attendance at networking events, trade shows, and community engagements, enhancing brand visibility and fostering new relationships.
  • Served as a subject matter expert for Smartsheet, providing training and support to optimize internal team workflows and data management.

Sales, Marketing, & Customer Experience Coordinator

Faour Glass Technologies
03.2022 - 08.2023
  • Provided 360-degree customer experience support, managing inquiries via phone and email to ensure positive first impressions and effective issue resolution.
  • Coordinated resource allocation (e.g., samples, collateral) and managed all in-house marketing initiatives from inception to completion, enhancing brand presence.
  • Managed relationships with clients and stakeholders, ensuring smooth project progression from initial client contact through completion and high customer satisfaction.
  • Supported sales and project management by creating and maintaining comprehensive project documentation, including price matrixes, sales cost estimates, and project budgets.
  • Trained new team members on software programs including Smartsheet, Unanet CRM, and Excel, and developed SOPs for daily customer experience activities.
  • Reviewed all contracts prior to upper management execution, ensuring accuracy and compliance.

Account Consultant, Facilities

Staples Contract & Commercial
02.2014 - 02.2016
  • Maintained existing customer relationships through numerous touch points, driving retention and increasing sales penetration by focusing on product demonstrations and training.
  • Supported Account Executives in driving program compliance for Janitorial, Safety, and Breakroom solutions.
  • Served as the regional expert in the Breakroom category, conducting site assessments and customer calls to facilitate new sales.
  • Partnered with operations and customer service teams to coordinate timely implementations of Facility Solution programs across the team’s geographic area.
  • Collaborated with inside sales teams to craft solutions for opportunities uncovered within assigned accounts, specializing in Enterprise, mid-market, and consortium level accounts.
  • Facilitated training in multiple areas including vertical markets, coffee/brewer programs, and dispenser training.
  • Participated in extensive vendor training to enhance product knowledge and secure competitive pricing for opportunities.

Inside Facilities Solutions Specialist

Staples Contract & Commercial
03.2012 - 01.2014
  • Maintained existing customer relationships through numerous touch points, driving retention and increasing sales penetration by focusing on product demonstrations and training.
  • Supported Account Executives in driving program compliance for Janitorial, Safety, and Breakroom solutions.
  • Served as the regional expert in the Breakroom category, conducting site assessments and customer calls to facilitate new sales.
  • Partnered with operations and customer service teams to coordinate timely implementations of Facility Solution programs across the team’s geographic area.
  • Collaborated with inside sales teams to craft solutions for opportunities uncovered within assigned accounts, specializing in Enterprise, mid-market, and consortium level accounts.
  • Facilitated training in multiple areas including vertical markets, coffee/brewer programs, and dispenser training.
  • Participated in extensive vendor training to enhance product knowledge and secure competitive pricing for opportunities.

Bid Coordinator

Dade Paper & Bag Co
06.2009 - 02.2012
  • Completed all bids, RFPs, and RFQs for various entities including government, school boards, and cruise lines, ensuring comprehensive coverage and adherence to specifications.
  • Served as sales representative to bid accounts, working closely with internal and external purchasing departments to ensure accurate bid scope.
  • Maintained all contracts and pricing of awarded bid items, regularly analyzing reports to ensure profitability and correct purchasing projections.
  • Provided exceptional customer service and managed a business-to-business sales portfolio, successfully developing new business through cold calling and networking.
  • Managed inventory at customer locations, making product recommendations to optimize their purchasing.
  • Exceeded proposed budget by an average of 2.9% annually, achieving 'Million Dollar Sales Team' status two years in a row.
  • Opened and managed business for all Whole Foods Markets within Palm Beach County.

Outside Sales Representative

Dade Paper & Bag Co
06.2006 - 02.2009
  • Completed all bids, RFPs, and RFQs for various entities including government, school boards, and cruise lines, ensuring comprehensive coverage and adherence to specifications.
  • Served as sales representative to bid accounts, working closely with internal and external purchasing departments to ensure accurate bid scope.
  • Maintained all contracts and pricing of awarded bid items, regularly analyzing reports to ensure profitability and correct purchasing projections.
  • Provided exceptional customer service and managed a business-to-business sales portfolio, successfully developing new business through cold calling and networking.
  • Managed inventory at customer locations, making product recommendations to optimize their purchasing.
  • Exceeded proposed budget by an average of 2.9% annually, achieving 'Million Dollar Sales Team' status two years in a row.
  • Opened and managed business for all Whole Foods Markets within Palm Beach County.

Education

Associate Degree - Business Administration

Palm Beach State College
01.2003

Skills

  • Customer & Guest Service: Exceptional Customer Experience, Conflict Resolution, Active Listening, Relationship Building, Needs Assessment, Client Relationship Management, De-escalation
  • Safety & Compliance: Adherence to Protocols, Documentation, Site Safety Observation, Property Inspection, Policy Implementation, Emergency Preparedness
  • Administration & Project Management: Contract Management, Bid Management, Budgeting, Scheduling, Workflow Optimization, Documentation Management, Reporting & Analysis, Inventory Management
  • Communication & Interpersonal: Cross-functional Collaboration, Public Speaking, Training & Mentoring, Written & Verbal Communication, Negotiation
  • Technical & Systems: Microsoft Excel (Expert), Smartsheet (Expert), CRM Software (Unanet, Salesforce, Monday), Microsoft Office Suite, Google Suite
  • Personal Attributes: Adaptability, Problem-Solving, High-Pressure Performance, Detail-Oriented, Proactive, Team Player, Time Management, Goal-Oriented

Certification

  • Florida Real Estate License - March 2025

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Field Sales Administrator

Meritage Homes
01.2025 - Current

Superintendent

Invitation Homes
07.2024 - 12.2024

Outside Sales

Bay Area Exteriors
10.2023 - 07.2024

Sales, Marketing, & Customer Experience Coordinator

Faour Glass Technologies
03.2022 - 08.2023

Personal Shopper

Self-Employed
07.2017 - Current

Account Consultant, Facilities

Staples Contract & Commercial
02.2014 - 02.2016

Inside Facilities Solutions Specialist

Staples Contract & Commercial
03.2012 - 01.2014

Bid Coordinator

Dade Paper & Bag Co
06.2009 - 02.2012

Outside Sales Representative

Dade Paper & Bag Co
06.2006 - 02.2009

Associate Degree - Business Administration

Palm Beach State College

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