Sarah Banias

• Ensured compliance with health, safety, sanitation standards, and all policies.
• Maintained accurate inventories of food, supplies, and equipment.
• Optimized profits by controlling food, beverage, and labor costs by establishing portion control and quality standards.
• Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
• Optimized profits by controlling food, beverage, and labor costs.
• Reviewed menu items regularly to ensure quality standards were met.
• Analyzed sales figures and trends to develop sales strategies that maximize profits and trained staff to suggestive sell.
• Emphasized customer-focused approach, delivering a local neighborhood restaurant environment centered on building customer loyalty by resolving complaints promptly and professionally.
• Assisted in resolving any disputes between customers or employees.
• Scheduled staff shifts appropriately and controlled labor costs by scheduling efficiently.
• Recruited, trained, and supervised staff members.
• Provided direction, guidance, and motivation to team members.
• Motivated staff through acknowledgment of hard work, and achievements and instilling accountability while leading by example.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Counseled and disciplined staff to address issues promptly and provide constructive feedback.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Restaurant General Manager of the Johns Island location from February 2016 to March 2018 and transferred to the Goose Creek location until December 2022.

• Maintained a neat reception area by organizing materials and tidying up furniture.
• Performed data entry tasks into various computer systems accurately and promptly.
• Scheduled and confirmed appointments.
• Updated and recorded customer or client information to maintain accounts.
• Maintained daily calendars and set appointments with clients.
• Maintained client accounts by obtaining, recording, and updating personal and financial information.
• Supplied callers with office directions and general information.
• Sorted invoices and entered the data contained within them.
• Operated Quickbooks and Intuit.

• Greeted customers to determine wants or needs.
• Provided customers with product advice and recommendations based on their individual needs.
• Evaluated customer skin to determine unique conditions and skin type.
• Recommended complementary products based on guest interests or items selected for purchase.
• Performed sales activities such as cashiering, stocking shelves, inventory management, and customer service.
• Finalized purchases and processed payments.
• Maintained an up-to-date knowledge of all beauty products available for sale.
• Followed company policies related to returns, exchanges, and refunds according to guidelines.
• Assisted in opening and closing procedures including counting money drawer contents at the end of shift.
• Displayed merchandise to present visually appealing arrangements that drive sales.
• Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Ticketed, arranged and displayed merchandise to promote sales.

• Ensured compliance with safety regulations and company policies - including sanitation and food safety standards.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Collaborated with management on developing strategic plans for achieving business goals, including sales and profit goals.
• Analyzed business performance data and forecasted business results for upper management.
• Supervised daily operations including scheduling shifts, and assigning duties.
• Served as a liaison between staff members and senior management personnel.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Maintained inventory accuracy by counting on-hand products and reconciling discrepancies.
• Delegated daily tasks to team members to optimize group productivity.
• Reviewed completed work to verify consistency, quality, and conformance.
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.