Sarah Barbosa
Summary
Enthusiastic and client-centered Director with cash management,credit reporting, escrow administration, investor reporting, loss mitigation, Mers, compliance, and mortgage regulation experience. Thrives in leadership roles by positively navigating difficult tasks with a creative and solutions focused mindset. Provides comprehensive knowledge about mortgage lending operations, policies, guidelines, and multiple departmental procedures.
Overview
11
11
years of professional experience
Work History
Director, Loan Servicing Administration
Evergreen Home Loans
05.2023 - Current
- Lead, coach, evaluate and develop an engaged and knowledgeable personnel with in Cash Management, Credit Reporting, Customer Care, Escrow Administration, and Special Loans departments.
- Manage all Loan Administration aspects of Mortgage Servicing to ensure efficient and compliant operation in conforming with federal, state and internal regulations, policies and procedures.
- Oversee the effective implementation of department procedures and processes through associates to ensure compliance and organizational polices, procedures, and objectives as well as regulatory and mortgage investor requirements.
- Oversee the creation and implementation of processes that result in productivity and efficiency gains while maintaining exceptional service to customers and associates.
- Assisted in recruiting, hiring and training of team members.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Cash Management & Credit Reporting Manager
Evergreen Home Loans
10.2020 - 04.2023
- Supervise key cash functions including deposit and processing of incoming funds, review of external lockbox service and preparation of accounting entries, accurate accounting and reporting of financial data, payoffs, reinstatements, and corporate advances.
- Act as liaison between business units and customers to research and resolve errors.
- Identify opportunities for improvement within areas of responsibility; provide instruction and prepare recommendations to optimize efficiency.
- Maintain, balance, and reconcile general ledger to subsidiary systems and records.
- Responsible for developing job aides and all procedural updates.
- Responsible for managing associates to ensure Credit Reporting to all 4 bureaus, and corrections were updated through E-Oscar.
- Managed a staff of 5.
Cash Management and Investor Reporting Manager
Evergreen Home Loans
07.2019 - 10.2020
- Supervise key cash functions including deposit and processing of incoming funds, review of external lockbox service and preparation of accounting entries, accurate accounting and reporting of financial data, payoffs, reinstatements, corporate advances.
- Act as liaison between business units and customers to research and resolve errors
- Identify opportunities for improvement within areas of responsibility; provide instruction and prepare recommendations to optimize efficiency
- Ensure all general ledger accounts were maintained, balanced, and reconciled to subsidiary systems and records daily by associates.
- Review prepared monthly reports and ledger balances per investor requirements.
- Supervise the preparation and submission of daily and monthly remittances within deadlines to Fannie Mae, Freddie Mac, and Ginnie Mae.
- Provide training and coaching to associate to insure timely resolution to all investor issues and reporting exceptions.
- Responsible for developing job aides and all procedural updates.
Cashiering and Investor Reporting Specialist
Evergreen Home Loans
07.2017 - 06.2019
- Daily performance of cash functions including deposit and processing of incoming funds, review of external lockbox service and preparation of accounting entries, daily disbursement check processing, accurate accounting and reporting of financial data, payoffs, reinstatements, corporate advances, and suspense processing.
- Act as liaison between business units and customers to research and resolve errors
- Identify opportunities for improvement within areas of responsibility; provide instruction and prepare recommendations to optimize efficiency
- Maintain, balance, and reconcile general ledger to subsidiary systems and records
- Prepare monthly reports per investor requirements
- Prepare and submit daily and monthly remittances within deadlines to Fannie Mae, Freddie Mac, and Ginnie Mae
- Investigate, reconcile, and provide timely resolution to all investor issues and reporting exceptions
- Research operational, reporting, and data issues
- Responsible for on and off-boarding of loans
Senior Representative-Consumer and Government Affairs
Seterus, Inc. (IBM)
04.2015 - 07.2017
- Investigate and resolve escalated customer issues, including but not limited to issues related to loss mitigation, escrow, fees and charges, payment application, credit reporting, bankruptcy, and foreclosure
- Familiar with the Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Fair Debt Collection Practices Act, Truth in Lending Act, CFPB Servicing Rules and the Fair and Accurate Credit Transactions Act
- Perform analysis to identity root cause issues and provide follow up resolutions to present to management
- Trained new and existing staff on new regulations and procedural changes
- Provided final review, including verification research and validation of the responses completed by employees to borrowers, Congress, regulatory agencies, and the CFPB
Correspondence Specialist
Seterus, Inc. (ManPower)
05.2013 - 04.2015
- Investigate and resolve customer issues, including but not limited to issues related to loss mitigation, escrow, fees and charges, payment application, credit reporting, bankruptcy, and foreclosure
- Familiar with the Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Fair Debt Collection Practices Act, Truth in Lending Act, CFPB Servicing Rules and the Fair and Accurate Credit Transactions Act
- Perform analysis to identity root cause issues and provide follow up resolutions to present to management
Education
Skills
- Project Coordination
- Contract Negotiation
- Staff Development
- Operations Management
- Staff Management
- Contract Management
- Strategies and goals
- Financial Reporting
ADDITIONAL WORK HISTORY
- Available upon request
Timeline
Director, Loan Servicing Administration
Evergreen Home Loans
05.2023 - Current
Cash Management & Credit Reporting Manager
Evergreen Home Loans
10.2020 - 04.2023
Cash Management and Investor Reporting Manager
Evergreen Home Loans
07.2019 - 10.2020
Cashiering and Investor Reporting Specialist
Evergreen Home Loans
07.2017 - 06.2019
Senior Representative-Consumer and Government Affairs
Seterus, Inc. (IBM)
04.2015 - 07.2017
Correspondence Specialist
Seterus, Inc. (ManPower)
05.2013 - 04.2015
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