Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Barber/Stylist
GOAT Haircuts
04.2023 - Current
Provide excellent customer service
Developed long-lasting relationships with clients, resulting in over 40 returning clients a month
Manage check-ins, phone calls, and store cleanliness
Boosted salon revenue through selling 18 memberships in the span of 6 months and roughly 60 products in 5 months
Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
Host
Wingers
07.2022 - 10.2022
Managed reservations efficiently to accommodate walk-in guests and reduce wait times
Enhanced customer satisfaction by promptly greeting and seating approximately 70 guests a day upon arrival.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Housekeeper
Marriott Hotel
03.2021 - 05.2021
Enhanced guest satisfaction by ensuring thorough cleaning to 18 rooms a shift and timely room turnovers.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Caregiver
Provo Care Center
02.2021 - 05.2021
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Cared for a total of 18 residence along side other caregivers
Assisted clients with activities of daily living, promoting independence and quality of life.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Restaurant Busser
Tepanyaki Steak House
05.2020 - 12.2020
Enhanced customer satisfaction by maintaining a clean and organized dining area.
Assisted servers in providing efficient service for improved guest experiences.
Reduced wait times for tables as the primary busser overseeing 9 hibachi tables in a timely manner.
Team Member/cashier
Chick-fil-a
07.2019 - 05.2020
Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.