Summary
Overview
Work History
Education
Skills
In the process of learning new languages; specifically Spanish.
Languages
Timeline
Generic

Sarah Barnett

Yukon,OK

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Costco Wholesale Corp
09.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Active participant in addressing peer related questions.
  • I worked with T2 groups; Furniture and Standard.

Print and Marketing

Staples
11.2019 - 03.2020
  • Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
  • Completed complex customer orders accurately and within quoted time limit.
  • Provided mounting and laminating support to preserve and protect documents and photos.
  • Created customized options and solutions to meet customer unique copy and printing needs.
  • Performed regular maintenance to keep equipment in optimal working condition.
  • Incorporated selling skills and product and service knowledge to meet customer needs.
  • Assessed customer needs to deliver satisfactory experiences.
  • Checked final products for quality and durability, ensuring high-quality and long-lasting work.

Delivery Driver

NAPA Auto Parts - Genuine Parts
02.2019 - 11.2019
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Cashier

Walmart
07.2015 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Education

No Degree - Computer Aided Drafting And Desin

Francis Tuttle Technology Center - Reno
Oklahoma City, OK
12.2019

Skills

  • Customer Relations
  • Active Listening
  • Microsoft Word
  • Credit Card Payment Processing
  • Retail Sales Customer Service
  • Strong Analytical and Problem-Solving Skills
  • Money Handling Abilities
  • Office Equipment Proficiency
  • Typing Proficiency
  • Professional Telephone Demeanor
  • Customer Service
  • Multi-Line Telephone Operation
  • Order and Refund Processing
  • Conflict Mediation
  • Reading Comprehension
  • Issue and Complaint Resolution
  • Call Volume and Quality Metrics
  • Quality Control
  • Social Perceptiveness
  • Shipping and Receiving Understanding
  • Technical Support
  • Cultural Sensitivity
  • Delivery Scheduling
  • Research
  • Grammar
  • Citrix

In the process of learning new languages; specifically Spanish.

I have discovered that we have many member who speak different languages and I would like to be a versatile agent able to help anyone. 

Languages

Spanish

Timeline

Customer Service Representative

Costco Wholesale Corp
09.2020 - Current

Print and Marketing

Staples
11.2019 - 03.2020

Delivery Driver

NAPA Auto Parts - Genuine Parts
02.2019 - 11.2019

Cashier

Walmart
07.2015 - 01.2019

No Degree - Computer Aided Drafting And Desin

Francis Tuttle Technology Center - Reno

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Sarah Barnett