Summary
Work History
Education
Skills
Timeline
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Sarah Barnett

Conway

Summary

Dynamic and detail-oriented professional with experience as an Apprentice Optician and Certified Phamacy Technician at Sam's Club, excelling in customer service and inventory management. Proven ability to resolve prescription fit issues and enhance customer satisfaction through effective communication. Skilled in optical measurements and adept at multitasking in fast-paced environments.

Work History

Apprentice Optician

Sam's Club
  • Organized and updated inventory of frames, lenses, and accessories to support efficient service delivery.
  • Cultivated customer relationships through proactive communication about order statuses and reminders.
  • Provided exceptional service by resolving questions related to insurance coverage on vision care expenses.
  • Showcased newest eyewear styles by updating display frames regularly.
  • Resolved prescription fit issues, partnering with customers to ensure satisfactory outcomes.
  • Improved operational efficiency by maintaining and cleaning optical equipment for daily use.
  • Participated in industry conferences and training sessions to stay abreast of trends in eyewear fashion and technology.

Certified Pharmacy Technician

Sam's Club
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.

Education

Gender Studies

Russellville High School
Russellville, Ar
05.2004

Skills

  • Customer service
  • Optical measurements
  • Adjusting eyewear
  • Maintaining cleanliness
  • Insurance billing
  • Inventory management
  • Prescription interpretation
  • Transaction processing
  • Insurance eligibility verification
  • Reading and filling prescriptions
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Patient confidentiality
  • Billing processing
  • Computer proficiency
  • Professional ethics
  • Safety protocols
  • Task prioritization

Timeline

Apprentice Optician

Sam's Club

Certified Pharmacy Technician

Sam's Club

Gender Studies

Russellville High School

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Sarah Barnett