Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Barone

Newark,NJ

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

2
2
years of professional experience

Work History

Concierge

Planned Companies
03.2023 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Planning and organizing on-site events
  • Monitor lobby as well as maintain and control keys & access keys
  • Maintained high level of professionalism and discretion when dealing with guests.

Customer Service Representative

Allied Beverage Group
11.2022 - 03.2023
  • Respond to incoming calls, emails, and other sources of communication to ensure complete satisfaction
  • Using codes for credit, communication with VP to approve certain pickups
  • This includes when product needs to pick up and/or exchanged
  • Supporting 400+ salesforce and sales management team with a 7000+ customer base
  • This Includes communicating with partners, customers and potential customers explaining product
  • Handles discrepancy invoices, issues credit to ensure invoice pricing is correct and retail incentive payments are complete
  • Provides product/services information and resolves any emerging problems that our customer accounts might face with accuracy and efficiency
  • Care and maintenance of key accounts
  • Fulfills needs in a quick and efficient manner
  • Interpret price structure to include deal levels and retail incentive programs (RIP)Using software such as Microsoft office, Microsoft Outlook, Salesforce and Metaviewer.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Tracked customer service cases and updated service software with customer information.

Baggage Handler

Omni-Serv
02.2022 - 08.2022
  • Serv, Elizabeth —, Manage large amounts of passengers while assisting with oversize luggage
  • Provide excellent customer service to traveling passengers
  • Verify tags when loading and unloading luggage on and off of motion belt systems
  • Manage patience and the ability to remain calm in stressful situations
  • Update customers on incoming flights, directions and assist with baggage
  • Sign in employees who were traveling between gates and assist in connecting flights.
  • Strapped items down over protective padding to secure throughout transportation.
  • Helped train new employees in safe practices and warehouse procedures.

Call center Representative

MMC Group
07.2021 - 11.2022
  • Provided excellent customer service while tending to 100+ accounts and customer inquiries per day
  • Maintaining knowledge of EZ PASS tolling system fees and recent changes
  • Update customer accounts ensuring payments and billing information was accurate, sending emails and messages regarding customer urgent matters
  • Notify when the account is negative or when payment information needs to be updated to avoid interruption of services
  • Perform data entry to create new accounts and schedule payments and other demographic information
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Resolves customer complaints; assists customers in all inquiries in connection with other call centers, hours of operations, and explain any other company policy.

Education

Associate -

Essex County College
Newark, NJ

High School Diploma -

Arts High School
Newark, NJ
06.2017

Skills

  • Account Management
  • Customer Relations
  • Data Evaluation
  • Hospitality Service
  • Customer Experience
  • Time Management
  • Transportation Information
  • Problem-Solving Skills
  • Property Information
  • Customer Accounts Management
  • Customer Inquiries
  • Mail and Packages

Timeline

Concierge

Planned Companies
03.2023 - Current

Customer Service Representative

Allied Beverage Group
11.2022 - 03.2023

Baggage Handler

Omni-Serv
02.2022 - 08.2022

Call center Representative

MMC Group
07.2021 - 11.2022

Associate -

Essex County College

High School Diploma -

Arts High School

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Sarah Barone