Summary
Overview
Work History
Education
Skills
Additional Information
Skills
Timeline
Generic

Sarah Barrio

Las Cruces

Summary

Dynamic server experienced in high-volume restaurant settings, excelling in guest service and team collaboration. Proficient in order and payment processing, with a strong focus on upselling and maintaining cleanliness. Dedicated to improving customer satisfaction through exceptional dining experiences.

Overview

6
6
years of professional experience

Work History

Server

Chachi's
Las Cruces
06.2024 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Took orders accurately and communicated menu specials to guests.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Resolved customer complaints promptly to enhance guest satisfaction experience.
  • Supported inventory management by restocking supplies as needed during shifts.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.

Bartender/Server

Pecan Grill and Brewery
Las Cruces
06.2023 - 06.2024
  • Mixed and served a variety of craft cocktails and local beers.
  • Provided excellent customer service in a fast-paced environment.
  • Managed bar inventory, ensuring stock levels met demand.
  • Maintained cleanliness and organization of the bar area.
  • Processed customer payments accurately using POS system.
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.

Admitting Clerk

Mountain View Regional Medical Center
Las Cruces
05.2022 - 04.2023
  • Processed patient admissions and collected necessary documentation efficiently.
  • Verified insurance information and ensured accuracy of patient records.
  • Coordinated with medical staff to facilitate smooth patient transfers.
  • Utilized electronic health record systems for data entry and management.
  • Resolved patient inquiries and concerns promptly to enhance service experience.
  • Determined charges and collected co-pays.
  • Checked patient information and insurance coverage.
  • Completed registrations for laboratory work, surgical procedures and radiology.

Front End Customer Service Manager

Albertsons
Las Cruces
08.2019 - 09.2021


  • Trained and supervised staff of 20-25 employees and implemented mentoring program that offered positive employee engagement.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to front end staff to organize and improve store efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to front end employees to step in to assist with various tasks whenever employee was absent, at lunch or to ensure customer satisfaction during times of increased and or high levels of customer activity and sales.

Education

High School Diploma -

Las Cruces High School
Las Cruces, NM
05.2002

No Degree - Hospitality Management And Tourism

New Mexico State University - Dona Ana Community College
Las Cruces, NM

Skills

  • Motivational Leadership
  • Coaching and Mentoring
  • Decision Making
  • Handling Customer Complaints
  • Confidence and Drive
  • Adaptable and Resilient
  • Friendly and Relatable
  • Delegation and Work Assignment
  • POS operation
  • Customer service
  • Memory retention
  • Team communication
  • Cash handling
  • Time management
  • Guest engagement
  • Exceptional customer service

Additional Information

Single full time mother of two. Currently seeking full time employment with opportunities for advancement. My children are of school age and childcare is not an issue due to their ages. Full time employment is crucial and necessary for me to provide a comfortable and secure way of life for not only my children and myself but will also provide me stimulation that can only be attained through employment.

Skills

  • Attention to Detail
  • Multitasking and Prioritization
  • Customer Service Management
  • Verbal and Written Communication

Timeline

Server

Chachi's
06.2024 - Current

Bartender/Server

Pecan Grill and Brewery
06.2023 - 06.2024

Admitting Clerk

Mountain View Regional Medical Center
05.2022 - 04.2023

Front End Customer Service Manager

Albertsons
08.2019 - 09.2021

High School Diploma -

Las Cruces High School

No Degree - Hospitality Management And Tourism

New Mexico State University - Dona Ana Community College