Sarah Bascone
San Diego,CA
Summary
Well-qualified support professional with a positive and friendly demeanor. Strong attention to detail, team worker, fast learning, effective communication skills, and a solid history of tackling diverse and challenging requirements.
Overview
12
12
years of professional experience
Work History
Campus Support Specialist
National University
03.2023 - Current
- Greeted students entering campus and responded promptly to student and faculty needs.
- Built relationships with students and faculty.
- Manage phone calls, walk-ins, and emails from potential students and faculty.
- Help students with questions about advising and university services.
- Organize and input data into databases.
- Organize and input data into databases.
- Evaluate students' needs and determine necessary support levels.
- Promote a positive and collaborative team atmosphere.
- Ensure classrooms, equipment, and facilities are prepared for daily activities.
- Assist with room reservations.
- Support the campus or location when the Center Director is absent.
- Perform additional duties as assigned.
Au Pair
Au Pair Care
01.2020 - 01.2022
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Developed creative activities to encourage physical, social and emotional growth.
- Met with parents about daily activities, positive developments, and issues.
- Transported children safely to school, activities and appointments on time.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Taught children to organize toys, wash hands, and share by leading by example.
- Monitored children's play activities to verify safety.
- Transported children to and from activities using personal or family vehicle.
Customer Service Specialist
Mueller
01.2019 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Developed customer service improvement initiatives to decrease customer wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Production Staff
Mueller
02.2018 - 12.2018
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Troubleshot production issues and provided timely solutions.
- Made sure that products were produced on time and are of good quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Collections Specialist - Call Center
Fidelity Processadora - FIS
01.2014 - 12.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Researched accounts and completed due diligence to resolve collection problems.
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Trained new team members on scripts, company services, and collection strategies.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Quantified debtor balances to avoid late payments and bad credit.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Retail Store Clerk
Vitoria Reis
05.2012 - 08.2012
- Assisted customers by answering questions and fulfilling requests.
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
Bachelor of Science - Data Sciense
National University
San Diego, CA10.2026
High School Diploma -
State School Gustavo Peccinini
Limeira, Brazil12.2012
Skills
- Technical Assistance
- Activity Planning
- Call Management
- Trend Analysis
Languages
Portuguese
Native or Bilingual
Timeline
Campus Support Specialist
National University
03.2023 - Current
Au Pair
Au Pair Care
01.2020 - 01.2022
Customer Service Specialist
Mueller
01.2019 - 12.2019
Production Staff
Mueller
02.2018 - 12.2018
Collections Specialist - Call Center
Fidelity Processadora - FIS
01.2014 - 12.2017
Retail Store Clerk
Vitoria Reis
05.2012 - 08.2012
Bachelor of Science - Data Sciense
National University
High School Diploma -
State School Gustavo Peccinini
Similar Profiles
Derrick TylerDerrick Tyler
Doctor of Business Administration at National UniversityDoctor of Business Administration at National University
Brittany AtesBrittany Ates
Academic Counselor IV - Remote at National UniversityAcademic Counselor IV - Remote at National University
Dr. Lisa TorresDr. Lisa Torres
Assistant Part-Time Professor SOPSS at National UniversityAssistant Part-Time Professor SOPSS at National University
Alejandra RojasAlejandra Rojas
Associate Director, Advising- OnDemand team at National UniversityAssociate Director, Advising- OnDemand team at National University
Ayleen Guadalupe Prado GuzmanAyleen Guadalupe Prado Guzman
Jack N the Box at Sonia MartinezJack N the Box at Sonia Martinez