Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Sarah Bassler

Sarah Bassler

Eagan,MN

Summary

Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and a strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager

Avis
05.2025 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.

Front Desk Assistant

Winona State University
08.2023 - 05.2025
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.

Head Lifeguard

City of Hutchinson
06.2023 - 09.2024
  • Trained and managed a team of lifeguards on pool safety and risk management protocols.
  • Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Addressed and resolved guest complaints, leading to increased satisfaction and positive feedback.
  • Developed emergency action plan, significantly streamlining response times during critical incidents.
  • Fostered a culture of continuous improvement, organizing workshops on advanced lifesaving techniques.
  • Optimized scheduling, balancing staff availability with peak pool usage times to ensure adequate coverage.
  • Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.

Lifeguard

City of Hutchinson
06.2019 - 08.2022
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

Education

Bachelor of Business Administration -

Winona State University
05-2025

Minor in Business Management -

Winona State University
05-2025

High School Diploma -

Hutchinson Public High School
06-2021

Skills

  • Customer service
  • Staff supervision
  • Risk management
  • Conflict resolution
  • Team management
  • Workforce scheduling
  • Decision-making
  • Teamwork and collaboration
  • Critical thinking
  • Problem-solving
  • Time management
  • Team leadership
  • Operations management

Certification

  • First Aid Certification
  • CPR/AED Certification
  • Lifeguarding Certification - American Red Cross.

Languages

English
Native or Bilingual

Timeline

Operations Manager

Avis
05.2025 - Current

Front Desk Assistant

Winona State University
08.2023 - 05.2025

Head Lifeguard

City of Hutchinson
06.2023 - 09.2024

Lifeguard

City of Hutchinson
06.2019 - 08.2022

Minor in Business Management -

Winona State University

High School Diploma -

Hutchinson Public High School

Bachelor of Business Administration -

Winona State University

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