Sarah Batarfi
538 W. Washington Ave Apt#408 Madison
Summary
Experienced case manager and community health worker with a strong background in crisis per support and trauma informed care. Skilled in providing compassionate and empathetic support to individuals who have experienced a crisis. Utilizing trauma informed approaches, I effectively address the unique needs and sensitivities of customers, creating a safe and supportive environment. Adept at active listening, conflict resolution, and problem-solving, I consistently deliver exceptional customer service while prioritizing the emotional well-being of individuals. independently. I possess proficiency in various programs and platforms such as Zendesk, Cognito Forms, HMIS database, COVID Cares database, Core Rental
Assistance Program, and DocuSign. This technical expertise enables me to navigate digital systems
seamlessly, providing efficient and effective service to customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Community Health Worker
Allied Wellness Center
- Provided community health education materials (COVID, tenant rights and resources, chronic disease management, maternal and infant health)
- Planned/co-facilitated peer support programs to promote health literacy and additional resources
- Case Management: Utilized Motivational Interviewing techniques to influence behavior change and assist clients in setting hindsight goals through micro-action plans
- Worked on individualized health and wellness management plans for clients, connecting them with external agencies for additional resources beyond Allied Wellness
- Maintained detailed case notes of participant services in the CARES database to ensure accurate documentation and compliance with reporting standards
- Ensured program compliance with client documentation/reporting standards in accordance with agency policy and procedures
- Actively participated in connecting with community through the Allied Fresh Food Security Initiative and Allied Mobil vaccine clinic
- Administrative Tasks: Oversaw office calendar using Google Calendar, implementing color-coding to enhance readability and accessibility for staff
- Established an organized office drive, arranging digital files and documents into subfolders based on topics/projects within Allied Wellness, enabling easy searchability
- Developed an interactive onboarding checklist and engaging training materials and curricula for new staff members, enhancing their integration into the organization
- Created communication templates for in-person and email interactions with clients, streamlining processes and ensuring consistency
- Designed general needs assessment templates for outreach purposes and physical client forms for registering new clients during field outreach activities
- Collaborated with the program manager to analyze grant guidelines, strategize for upcoming programs and services, and identify innovative approaches to address pressing community needs while aligning with available resources.
Case Manager
Tenant Resource Center
- Provide housing stabilization case management and financial assistance for qualified households who face eviction
- Creating individualized housing plans and setting goals with clients
- Providing Short-term assistance with finding housing for people who have been evicted from their homes
- Connecting participants with other agencies that can provide non-housing-related services
- Connecting with landlords in the community to procure documentation and/or housing with clients
- Maintaining case notes of participant meetings and record participant services in the homeless management information system
- (HMIS) Data Entry
- Ensure program compliance with client documentation/reporting standards with agency policy/procedures
- Provide housing counseling services, educating clients on tenant-landlord laws
- Provide mediation assistance at eviction court
- Case manager, working with folks apply for covid relief funds (Dane Core Program)
- Barista, Metcalfe
- Prepared and served various coffee beverages, including espresso-based drinks, pour-over coffee, and cold brew
- Pulled consistent shots of espresso and steamed milk for latte art
- Maintained a clean and organized work area, ensuring espresso machines and coffee equipment were well-maintained
- Assisted with accurate food and drink preparation, following recipes and portioning guidelines
- Efficiently handled cash transactions and operated the Point of Sale (POS) system
- Provided friendly and professional customer service, offering product recommendations, and answering inquiries
- Demonstrated effective verbal communication with customers and team members
- Collaborated with team members for smooth operations and efficient customer service during peak hours
- Engaged in training sessions to enhance knowledge of coffee roasting, growing methods, and flavor profiles
- Contributed to team-building activities and fostered a positive work environment
- Adapted to changing priorities, maintained flexibility, and willingly took on additional tasks as needed.
Yoni Circle
01.2022 - Current
- Facilitate Circle sessions as a volunteer called a Salonniere for the Yoni Circle App company
- Guiding participants through introductions, a breathing exercise, and a storytelling prompt based on specific themes
- Create a safe and supportive environment for community members to share their experiences and engage in meaningful conversations
- Foster trust, respect, and confidentiality among participants, ensuring that everyone has an opportunity to speak and be actively listened to
- Maintain a non-judgmental attitude and encourage equal participation, valuing diverse perspectives and promoting inclusivity
- Provide gentle guidance and prompts to help participants delve deeper into their stories, fostering self-reflection and personal growth
- Handle emotional or sensitive situations with sensitivity and compassion
- Cultivate a warm and welcoming atmosphere that promotes authentic expression and connection among participants
- Maintain confidentiality and adhere to ethical guidelines to ensure the privacy and safety of all participants
- Contribute to the overall success of the Yoni Circle program and its impact on the community.
Education
No Degree - Biology And Neuroscience
Edgewood College
Madison, WINo Degree - Community Health Work
UW Milwaukee AHEC
Milwaukee, WI02.2023
High School Diploma -
Naseem International School
The Kingdom Of Bahrain06.2005
Skills
- Case management
- Tenant Landlord Law Informed
- Community Health work
- Service coordination skills
- Community Outreach and Engagement
- Health Insurance basics
- Health promotion
- Individual and community assessment
- Project management
- Administrative skills
- Organizational Skills
- Team Work
- Diversity Equity and Inclusion
- Cultural humility
- Trauma informed care
- Crisis Peer support specialist
- effective communication
- First Aid/AED
- Motivational Interviewing
- Managing Enrollments
- Service Coordination
- Microsoft Office Proficiency
- Communication Software
- Navigate multiple digital systems
seamlessly - Onboarding
- Resource Advocacy
- HMIS and Covid Cares Data Entry
- Materials Development
- Cultural Mediation
- Care Plan Development
- Supervision
- Active Listening
- Group Discussions
- Training Skills
- Community-Based Resources
- HIPAA Guidelines
- Leading Community Events
Certification
- Motivational Interviewing, SMI Adviser - 2023
- Community Health Work, UW University AHEC - 2022
- Certified in HMIS Data Entry, U.S Department of Housing and Urban Development - 2020.
- Trauma Informed Trained, Dane County trauma informed summit - 2020.
- Certified to read Tenant Landlord Law - 2020
- Leadership Certification, Madison Technical College - 2017.
- Certified Business and entrepreneurship, United Nation Industrial Development Organization - Manama, Bh, Bahrain. - 2011
- CPR/AED, Red Cross, - 2012.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Yoni Circle
01.2022 - Current
Community Health Worker
Allied Wellness Center
Case Manager
Tenant Resource Center
No Degree - Biology And Neuroscience
Edgewood College
No Degree - Community Health Work
UW Milwaukee AHEC
High School Diploma -
Naseem International School
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