Sarah Battista
KNIGHTDALE,North Carolina
Summary
Veteran Tech Manager with top-level skills in communication. Likeable personality and customer-focused background coupled with expertise in tech support and work order management. Ready to tackle new challenges and build success with an exciting, innovative company. Over 13 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Operations Manager/Lead Tech/Work Order Manager
Legacy Flooring LLC
Raleigh, NC
08.2020 - Current
- Established positive and effective communication among team and organization leadership, reducing miscommunications.
- Trained and guided team members to maintain high productivity and performance metrics.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class Tech and Live Chat support.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Handled problematic customers and clients to maintain excellent customer service.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Education
High School Diploma -
Athens Drive High School
Raleigh, NC06.2002
Skills
- Administrative Management
- Management Training
- Customer Service
- Escalation Management
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
Accomplishments
- Promoted to tech advisor after 6 months with the company.
- Promoted to tech/ scheduler after 1 year with the company.
- Promoted to Operations Manager/ Work Order Manager after 1.2 years with the company.
- Collaborated with team of District managers in the development of new work order management.
- Earned the “LiveChat” Award multiple months for customer service.
References
Joshua Doss- Director of Operations- Legacy Flooring
Chris Gasek- Regional Manager-MFSI
Timeline
Operations Manager/Lead Tech/Work Order Manager
Legacy Flooring LLC
08.2020 - Current
High School Diploma -
Athens Drive High School
Similar Profiles
Caroline CappsCaroline Capps
Operations Manager at Legacy Flooring LLCOperations Manager at Legacy Flooring LLC
Nicole ChristmanNicole Christman
Bookkeeper/Office Manager/HR Generalist at Summit Trucking LLC/Legacy Iron LLC/MCR LLCBookkeeper/Office Manager/HR Generalist at Summit Trucking LLC/Legacy Iron LLC/MCR LLC
NICKOLAUS MCCONNELLNICKOLAUS MCCONNELL
Project Coordinator at Wholesale Flooring LLCProject Coordinator at Wholesale Flooring LLC