Sarah Baxter
Hillsboro,OR
Summary
Experienced in delivering exceptional customer interactions and service solutions, with a strong emphasis on bilingual communication. Collaborative team player, easily adapts to changing needs and consistently prioritizes achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Legal Secretary
Metropolitan Public Defenders
06.2025 - 12.2025
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Answered and directed a high number of calls.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Completed data entry of legal documents into electronic filing systems.
Customer Happiness Coordinator
Plum Deluxe
12.2020 - 02.2025
- Ensured resolution of all client queries in under two business days.
- Addressed concerns involving account charges, order processing, and subscription management.
- Collaborated with marketing team on diverse projects.
- Assisted the production/shipping team when communication to a customer was needed
- Worked on Shopify admin website to process refunds, cancel orders, edit orders for customers
- Accomplished multiple tasks within established timeframes.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Professional
Fred Meyer Jewelers
08.2018 - 03.2020
- Provided outstanding customer service
- Engaged customers to build rapport
- Ensured customers' needs were met
- Presented merchandise professionally and made sales presentations
- Ensured accuracy in handling register transactions
- Performed opening and closing duties smoothly
- Organized merchandise and made sure sales floor was presentable
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
Sales Professional
Fred Meyer Jewelers
02.2015 - 06.2016
- Provided outstanding customer service
- Engaged customers to build rapport
- Ensured customers' needs were met
- Presented merchandise professionally and made sales presentations
- Ensured accuracy in handling register transactions
- Performed opening and closing duties smoothly
- Organized merchandise and made sure sales floor was presentable
- Achieved high levels of customer satisfaction by providing exceptional after-sales service.
Education
High School Diploma -
Penn Foster High School
Online11.2020
Skills
- Fluent in both English and Spanish
- Award winning customer support
- Strong verbal communication
- Effective organizational abilities
- Skilled in Google Workspace
- Experienced with software tools
- Accurate data entry
- Experienced in task prioritization
- Analytical problem-solving
- Experienced with Microsoft 365
Awards
B2C - 2023 Back to the Customer Awards - Frontline MVP - First Place
Timeline
Legal Secretary
Metropolitan Public Defenders
06.2025 - 12.2025
Customer Happiness Coordinator
Plum Deluxe
12.2020 - 02.2025
Sales Professional
Fred Meyer Jewelers
08.2018 - 03.2020
Sales Professional
Fred Meyer Jewelers
02.2015 - 06.2016
High School Diploma -
Penn Foster High School