Hi, I’m
Sarah Baxter (Garcia)
Hillsboro,OR
Summary
Experienced in bilingual customer interactions and service solutions. Skilled in effective communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who adapts easily to changing needs and consistently focuses on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
15
years of professional experience
Work History
Plum Deluxe
Customer Happiness Manager
12.2020 - 02.2025
Job overview
- Answered all customer inquiries within 2 business days
- Provided solutions to our customers with billing, orders, subscriptions, etc
- Assisted the marketing team with marketing projects
- Assisted the production/shipping team when communication to a customer was needed
- Worked on Shopify admin website to process refunds, cancel orders, edit orders for customers
- Accomplished multiple tasks within established timeframes.
Fred Meyer Jewelers
Sales Professional
08.2018 - 03.2020
Job overview
- Provide outstanding customer service
- Engage customers and build rapport
- Ensure customers' needs are met
- Present merchandise professionally and make sales presentations
- Receive invoices, file paperwork, and use the computer to complete all orders
- Handle all register transactions accurately
- Perform opening and closing duties smoothly
- Organize merchandise and make sure the sales floor was neat and presentable
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
Fred Meyer Jewelers
Sales Professional
02.2015 - 06.2016
Job overview
- Provide outstanding customer service
- Engage customers and build rapport
- Ensure customers' needs are met
- Present merchandise professionally and make sales presentations
- Receive invoices, file paperwork, and use the computer to complete all orders
- Handle all register transactions accurately
- Perform opening and closing duties smoothly
- Organize merchandise and make sure the sales floor was neat and presentable
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
Education
Penn Foster High School
High School Diploma
Skills
- Fluent in both English and Spanish
- Award winning customer support
- Strong verbal communication
- Effective organizational abilities
- Proficient in Google Workspace
- Computer Savvy
- Accurate data entry
- Skilled in managing multiple tasks
- Problem-solving
Awards
B2C - 2023 Back to the Customer Awards - Frontline MVP - First Place
Timeline
Customer Happiness Manager
Plum Deluxe
12.2020 - 02.2025
Sales Professional
Fred Meyer Jewelers
08.2018 - 03.2020
Sales Professional
Fred Meyer Jewelers
02.2015 - 06.2016
Penn Foster High School
High School Diploma
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