Summary
Overview
Work History
Education
Timeline
Quote
Receptionist
Sarah Beatty

Sarah Beatty

Indianapolis,IN

Summary

Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

Warehouse Associate

Customer Returns, Amazon
Indianapolis, IN
12.2021 - Current
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Entered quantity received against purchase order in computer system.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Worked safely around moving machinery.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Consistently lifted materials weighing as much as 50 pounds.

  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

Cashier stock items

SPEEDYWAY GAS STATION
Indianapolis, IN
12.2021 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Greeted over 30 patients per day.
  • Restocked and organized merchandise in front lanes.

Tugger Driver

FedEx Express
Indianapolis, IN
05.2021 - 07.2021
  • Unloading igloos and loading igloos
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.

Personal Shopper

Instacart
Indianapolis, IN
02.2020 - 06.2021
  • Take order from Instacart app
  • Grocery shop for customers items that they have selected and deliver them to the selected destination they set in the app
  • Loaded and unloaded orders at customer's homes or locations.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Consulted with customers on food selections and custom order requests.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Kept vehicle clean and neat to offer professional impression to every customer.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

iOS Support

Teleperformance
Cannelton, IN
04.2020 - 06.2020
  • Help customers with their Apple Devices
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered constant flow of customer calls with minimal wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.

Line Feeder

Best Home Furnishings
Ferdinand, IN
03.2020 - 05.2020
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Inspected and tested components, assemblies and power tools for proper functionality.
  • Buffed out minor scratches and imperfections to improve product quality.
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Performed hand-finishing of final products after assembling component parts for items.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Assisted quality assurance by inspecting items and removing defective parts.

Warehouse Associate

Amazon
Indianapolis, IN
11.2018 - 10.2019
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Worked safely around moving machinery.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Consistently lifted materials weighing as much as 50 pounds.


  • Operated PC and RF-based computer systems for inventory management.

Server

Golden Corral
Tallahassee, FL
08.2016 - 01.2017
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Inspected dishes and utensils for cleanliness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Cocktail Waitress

Pockets Bar And Pool
Tallahassee , FL
09.2017 - 07.2018
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Greeted new customers, discussed specials and took drink orders.
  • Assisted with bartending duties during high-volume shifts.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.

Support Specialist

APAC Call Center
Las Vegas, NV
05.2013 - 01.2014
  • Taking inbound calls regarding rejected claims, paid claims, and assist with processing claims

Customer Service

K & G Fashion Super Store
05.2009 - 06.2009
  • Fashion shows
  • Receiving, Cashier
  • Stock items
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Recommended products to customers, thoroughly explaining details.
  • Implemented and developed customer service training processes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Provided ongoing guest service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.


Cashier

Golden Corral
01.2007 - 01.2009
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Representative

Defender Direct
Indianapolis, IN
05.2006 - 06.2007
  • Set up cable service for customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered prompt service to prioritize customer needs.

Retail Associate

FAMILY DOLLAR
Indianapolis, IN
05.2005 - 07.2006
  • Performed inventory control, such as counting and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Education

General Studies

Arsenal Technical High School
Indianapolis, IN
08.2005 - 05.2007

Timeline

Warehouse Associate

Customer Returns, Amazon
12.2021 - Current

Cashier stock items

SPEEDYWAY GAS STATION
12.2021 - Current

Tugger Driver

FedEx Express
05.2021 - 07.2021

iOS Support

Teleperformance
04.2020 - 06.2020

Line Feeder

Best Home Furnishings
03.2020 - 05.2020

Personal Shopper

Instacart
02.2020 - 06.2021

Warehouse Associate

Amazon
11.2018 - 10.2019

Cocktail Waitress

Pockets Bar And Pool
09.2017 - 07.2018

Server

Golden Corral
08.2016 - 01.2017

Support Specialist

APAC Call Center
05.2013 - 01.2014

Customer Service

K & G Fashion Super Store
05.2009 - 06.2009

Cashier

Golden Corral
01.2007 - 01.2009

Customer Service Representative

Defender Direct
05.2006 - 06.2007

General Studies

Arsenal Technical High School
08.2005 - 05.2007

Retail Associate

FAMILY DOLLAR
05.2005 - 07.2006

Quote

To look at everything always as though you were seeing it either for the first or last time: Thus is your time on earth filled with glory.
Betty Smith

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