Sarah Beck
Summary
Proven leader with extensive experience at Lou Malnatis Pizzeria, adept in team development and customer service focus. Skilled in training and mentoring, ensuring high team performance and operational efficiency. Excelled in inventory controls and employee training, significantly enhancing team capabilities and service standards.
Overview
13
13
years of professional experience
Work History
Shift Manager
Lou Malnati's Pizzeria
04.2022 - Current
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Managed staff hiring, training and supervision.
Key Holder Supervisor
Lou Malnati's Pizzeria
05.2021 - 04.2022
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
Front of House Cashier
Lou Malnati's Pizzeria
10.2018 - 05.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Assisted in training new hires on front-of-house procedures and company policies, fostering a supportive team environment.
Front of House Employee
Joe's Pizza
06.2011 - 10.2018
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Bachelor's in Applied Behavioral Sciences -
DePaul University
Chicago, IL07.2026
Associate of Applied Science - Human Resources Management
Triton College
River Grove, IL05.2023
Skills
- Decision-Making
- Training and mentoring
- Team Development
- Customer service focus
- Employee Training
- Documentation And Reporting
- Hiring and Recruiting
- Inventory controls
Timeline
Shift Manager
Lou Malnati's Pizzeria
04.2022 - Current
Key Holder Supervisor
Lou Malnati's Pizzeria
05.2021 - 04.2022
Front of House Cashier
Lou Malnati's Pizzeria
10.2018 - 05.2021
Front of House Employee
Joe's Pizza
06.2011 - 10.2018
Bachelor's in Applied Behavioral Sciences -
DePaul University
Associate of Applied Science - Human Resources Management
Triton College
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