Sarah Beckner
Mesa,AZ
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Rheem Hot Water Systems
09.2024 - 02.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Provided safety inspections of gas lines and connections in accordance with local codes
- Ensured that all installations were compliant with manufacturer's instructions and local building codes
- Managed inventory control of parts needed for repairs and replacements of water heaters
- Used ticketing systems to manage and process support actions and requests.
Customer Service Representative
Waste Management Company
01.2024 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Patient Care Specialist
Forefront Dermatology
09.2023 - 01.2024
- Verified insurance eligibility and benefits on all assigned accounts using electronic verification systems
- Documented referrals, authorizations, and pre certification documents
- Identified outstanding balances from patients previous visits and attempted to collect the amount due
- Maintained up-to-date knowledge of specific admission, registration, and pre-registration requirements
- Reduced patient wait times by efficiently managing schedules and appointments.
Onboarding Specialist
DoorDash Inc.
12.2021 - 09.2023
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new business partners, answering questions and addressing various concerns during onboarding process.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Collaborated with cross-functional teams to ensure seamless integration of new businesses into company culture and practices.
Customer Support Specialist
DHL Supply Chain
06.2021 - 12.2021
- Maintain customer reports and update account information
- Tracking and reporting of delayed shipments
- Coordinate with other departments during outages
- Identified potential issues early on through proactive monitoring which helped prevent costly delays or setbacks later down the line.
Bank Customer Service Representative
Ally Bank
11.2019 - 07.2021
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
Education
High School Diploma -
Primavera High School
01.2016
Skills
- Technical troubleshooting
- Software knowledge
- Patient confidentiality
- Data entry proficiency
- Customer relations
- Sales support
- Remote support
- Customer service expert
- Call center experience
- Healthcare software expertise
- Call center operations
- Time management
- Patient care
Awards
- Employee of the month
- Best Attendance
- Honor Roll
Timeline
Technical Support Representative
Rheem Hot Water Systems
09.2024 - 02.2025
Customer Service Representative
Waste Management Company
01.2024 - 09.2024
Patient Care Specialist
Forefront Dermatology
09.2023 - 01.2024
Onboarding Specialist
DoorDash Inc.
12.2021 - 09.2023
Customer Support Specialist
DHL Supply Chain
06.2021 - 12.2021
Bank Customer Service Representative
Ally Bank
11.2019 - 07.2021
High School Diploma -
Primavera High School
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