Sarah Belk

• Oversee the quality control processes of new account openings and customer creation, ensuring adherence to all regulatory and internal policies.

• Conduct detailed audits on account transfers and payments, rectifying discrepancies and implementing corrective measures to prevent future occurrences.

• Regularly balance internal accounts, monitoring for discrepancies and ensuring all items are accurately accounted for and resolved promptly.

• Review and verify daily process completion of other departments, ensuring accuracy and compliance with required documentation standards.

• Spearhead training programs for various departments, enhancing their understanding of compliance standards and operational best practices.

• Manage the end-to-end process of fraud claims, from investigation to resolution, ensuring strict adherence to regulatory guidelines and safeguarding customer interests.

• Champion process improvement initiatives, analyzing current practices and implementing strategic changes to enhance efficiency, accuracy, and compliance.