Sarah Bembry
Indian Springs,NV
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
12
12
years of professional experience
Work History
Cashier
Chugach Government Services
2014.10 - Current
- Greeted customers entering dinning hall (DFAC) and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases and locate item.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front coolers and refrigerators.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback customers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Customer Service Representative
Indian Spring Company
2012.05 - 2014.10
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Enhanced communication between departments, ensuring smooth scheduling adjustments and updates.
Education
High School Diploma
Coventry High School
Akron, OH06.2007
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
- Accuracy and Attention to Detail
- Data Entry
- Data accuracy
Timeline
Cashier
Chugach Government Services
2014.10 - Current
Customer Service Representative
Indian Spring Company
2012.05 - 2014.10
High School Diploma
Coventry High School
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