Sarah Benson
Papillion,NE
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Supported Living Services Provider
Independent Contractor
Bellevue, NE
2012 - Current
- Collaborated with other professionals to coordinate services for clients' well-being.
- Provided assistance with activities of daily living such as grooming, bathing, dressing, and eating.
- Observed changes in mood or behavior patterns and reported them immediately to supervisor.
- Maintained detailed records of services performed on clients.
- Provided transportation to appointments, errands, or recreational activities as needed.
- Assisted in the development of social skills by engaging in recreational activities with clients.
- Contributed to case reviews of client status and progress.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Organized oral medications for clients following dosage and schedule requirements.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Coordinated communication between families and other service providers involved in care plan.
- Participated in team meetings to discuss client care plans and updates.
- Ensured that clients followed prescribed medical treatments and medications.
- Implemented behavior management techniques aimed at reducing challenging behaviors.
- Consulted with client care team to continually update care plans.
- Monitored client progress and documented changes in behavior or health status.
- Recorded client status progress and challenges in logbooks and reports.
- Drove clients to doctors' appointments and social outings.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Maintained accurate records of services provided to each client.
Assistant Residential Director
Uparc
Clearwater, FL
12.2007 - 10.2011
- Set housing assignments and managed requests for adjustments.
- Instructed staff and residents regarding routine procedures to maintain sanitary and healthy environment.
- Provided feedback to RAs on their performance throughout the year.
- Interacted with parents and guardians of residents when necessary or requested.
- Responded promptly to emergency situations occurring within the residence halls.
- Coordinated the recruitment process for new staff members within the residence halls.
- Recruited, hired and trained new medical and facility staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Assisted in the coordination of residential activities and programs for students.
- Maintained a safe living environment by enforcing residence hall policies and procedures.
- Participated in regular departmental meetings to discuss strategies for improving operations.
- Implemented effective strategies for conflict resolution between roommates or groups of individuals.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
Group Home Manager
Uparc
Clearwater, FL
01.2007 - 12.2007
- Provided assistance with activities of daily living such as grooming, bathing, dressing, and eating.
- Observed changes in mood or behavior patterns and reported them immediately to supervisor.
- Collaborated with other professionals to coordinate services for clients' well-being.
- Maintained detailed records of services performed on clients.
- Provided transportation to appointments, errands, or recreational activities as needed.
- Assisted in the development of social skills by engaging in recreational activities with clients.
- Contributed to case reviews of client status and progress.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Organized oral medications for clients following dosage and schedule requirements.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Encouraged independence through teaching life skills such as budgeting and cooking.
- Coordinated communication between families and other service providers involved in care plan.
- Ensured that clients followed prescribed medical treatments and medications.
- Participated in team meetings to discuss client care plans and updates.
- Implemented behavior management techniques aimed at reducing challenging behaviors.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Consulted with client care team to continually update care plans.
- Monitored client progress and documented changes in behavior or health status.
- Recorded client status progress and challenges in logbooks and reports.
- Assessed risks posed by the environment and took appropriate corrective action when needed.
- Built strong and trusting rapport with clients and loved ones.
- Developed individualized support plans for clients to meet their needs.
- Trained new staff on proper procedures related to supported living services.
- Assisted clients with maintaining good personal hygiene.
- Monitored health and well-being of clients and reported significant health changes.
- Completed day-to-day duties accurately and efficiently.
Residential Training Instructor
Uparc
Clearwater, FL
08.2005 - 01.2007
- Helped residents with activities of daily living, grooming and feeding.
- Managed load of multiple cases on consistent basis.
- Supported family reunification efforts as appropriate.
- Provided mentoring services to help individuals develop life skills necessary for successful independent living upon discharge from the program.
- Provided crisis intervention when needed.
- Developed and implemented behavior plans to address challenging behaviors.
- Monitored progress towards goals set forth in individual service plans.
- Completed monthly reports detailing progress made by each client residing in the facility.
- Provided transportation to appointments or outings when necessary.
- Observed client behavior patterns and reported any changes or concerns to supervisor and lead staff members.
- Planned and implemented appropriate activities to encourage residents to be social and active.
- Created opportunities for residents to build and exercise coping skills for common triggers and situations.
- Organized recreational activities such as field trips, sports tournaments, movie nights, as part of overall program programming.
- Adhered strictly to safety protocols when working with potentially dangerous clients or situations.
- Intervened during physical altercations between residents while ensuring safety of all involved parties.
- Dispensed medications and documented passes to update individual records.
- Documented and filed patient health reports and charts.
- Assisted with development of Individual Service Plans for each resident to identify goals and objectives.
- Performed assessments to determine individual limitations and strengths.
- Maintained accurate documentation of all interactions with clients in accordance with agency policies and procedures.
- Encouraged positive behaviors through reward systems such as verbal praise or privileges.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
Habilitation Training Specialist
Uparc
Clearwater, FL
12.2004 - 08.2005
- Provided support and training to clients in the areas of daily living skills, communication, socialization, mobility and behavior management.
- Facilitated group sessions with clients on topics such as independent living skills, problem solving techniques, leisure activities and self-advocacy.
- Monitored progress towards goals established in habilitation plans and documented outcomes accordingly.
- Implemented teaching strategies designed to increase independence in activities of daily living, communication and socialization skills.
- Conducted assessments of individuals to determine their level of functioning, abilities and needs.
- Performed assessments to determine individual limitations and strengths.
- Monitored and assisted both occupational and physical therapists during treatments.
- Participated in team meetings with other professionals involved in client care.
- Protected and promoted patient rights and assisted individuals to achieve maximum independence.
- Assessed safety risks in the environment of those served and implemented strategies for reducing risk factors.
- Created lesson plans tailored to the specific needs of each individual client.
- Advised case managers on appropriate placement options for individuals receiving services.
- Prepared patients for self-management and decision-making responsibilities.
- Managed load of multiple cases on consistent basis.
- Maintained detailed records of all services provided to clients including progress notes and incident reports.
- Completed day-to-day duties accurately and efficiently.
Residential Program Manager
Encor
Omaha, NE
09.1999 - 05.2004
- Collaborated with other departments to ensure a comprehensive approach to client care was taken when necessary.
- Developed and maintained relationships with community partners to ensure successful program delivery.
- Maintained accurate records of client information including assessments, progress notes, treatment plans.
- Provided crisis intervention services when needed.
- Advised staff on best practices in providing effective services for clients.
- Developed and deepened relationships with residents and fellow staff.
- Inspected building each day for hazards and safety issues and had issues addressed immediately by maintenance personnel.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Conducted regular meetings with staff members to review program performance, discuss challenges and develop solutions.
- Communicated regularly with team members regarding client progress and issues that arose during programming sessions.
- Implemented strategies for ensuring safety of clients while participating in programming activities.
- Tracked program data such as attendance and outcomes for reporting purposes.
- Ensured compliance with all applicable laws, regulations and policies related to residential programming.
- Participated in trainings related to residential programming topics.
- Assessed individual client needs and developed plans to address those needs.
- Monitored the progress of clients in achieving their goals.
- Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
- Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
- Conducted regular rounds to keep residents and areas safe and secure.
- Interfaced with residents to address and resolve complaints or grievances.
- Provided support, guidance and mentorship to clients as needed.
- Supervised staff in the execution of daily tasks related to the residential program.
Education
Some College (No Degree) - General Education
University of Nebraska At Omaha
Omaha, NESkills
- Policy and Procedure Adherence
- Client Confidentiality
- Documentation and Recordkeeping
- Coordination Skills
- Filing and Data Archiving
- Clear Communication
Certification
- CPR Certified
- MANDT certified
- Mediation Administration certified
- First Aid Certified
- OSHA trained
References
References available upon request.
Timeline
Assistant Residential Director
Uparc
12.2007 - 10.2011
Group Home Manager
Uparc
01.2007 - 12.2007
Residential Training Instructor
Uparc
08.2005 - 01.2007
Habilitation Training Specialist
Uparc
12.2004 - 08.2005
Residential Program Manager
Encor
09.1999 - 05.2004
Supported Living Services Provider
Independent Contractor
2012 - Current
Some College (No Degree) - General Education
University of Nebraska At Omaha
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