Sarah Bentolila
New York
Summary
Experienced professional with a strong background in building and nurturing client relationships, leveraging CRM systems to drive loyalty and engagement. Known for seamlessly integrating clienteling strategies with high-impact events to deliver exceptional service and measurable business outcomes.
Overview
6
6
years of professional experience
Work History
CRM & CLIENTELING SPECIALIST
Celine, LVMH Fashion Group
09.2021 - Current
- Client Relationship Management: Develop and nurture long-term relationships with high-net-worth clients by leveraging CRM systems to track interactions, preferences, and purchase history. Deliver personalized communications and tailored experiences to enhance client loyalty and retention within the luxury brand.
- Clienteling Strategy & Engagement: Proactively engage with clients through personalized outreach, exclusive previews, and bespoke services. Utilize client data to offer tailored recommendations and ensure a memorable shopping experience that aligns with the brand's high standards and luxury ethos.
- Event Planning & Execution: Organize and execute high-profile events, such as private viewings, VIP customer events, and brand activations, ensuring they reflect the prestige of the LVMH brand. Coordinate logistics, guest lists, invitations, and on-site experiences to provide exceptional service and strengthen client relationships.
- Sales & CRM Analytics: Monitor and analyze CRM data to identify trends, client behavior, and opportunities for increased sales or improved client engagement. Provide regular reporting on CRM activities and events, evaluating the impact on client retention, sales growth, and brand perception.
Retail Assistant Manager
Cartier
09.2020 - 02.2021
- Team Leadership & Staff Development: Supervise and motivate a team of sales associates to deliver exceptional customer service, achieving daily, weekly, and monthly sales targets while fostering a positive, productive work environment. Provide coaching and training to improve staff performance and product knowledge.
- Customer Experience Management: Ensure an outstanding shopping experience for all clients by maintaining high standards of customer service, handling inquiries, resolving complaints, and personalizing client interactions to reflect the luxury brand's values and enhance customer loyalty.
- Inventory & Visual Merchandising: Oversee inventory management, ensuring stock levels are maintained and products are displayed in accordance with brand guidelines. Monitor and assist in replenishing stock on the sales floor, ensuring an aesthetically pleasing and organized display at all times.
- Sales & Performance Tracking: Monitor individual and team sales performance, analyze data, and develop strategies to drive business growth. Report to the store manager with insights on sales trends, customer preferences, and competitor activities, ensuring objectives are met and the store remains competitive in the luxury jewellery market.
Global Digital Marketing Coordinator
Fresh, LVMH
08.2019 - 01.2020
- - Supported Global Digital Marketing Manager in creating global digital marketing go-to-market strategy and analyzed financial data to create financial models for decision support
- - Ensured timely delivery to local markets through strong project management
- - Created the digital monthly financial report
- - Established global digital creative briefs and partnered with cross functional teams (marketing, storytelling, digital design & UX design) to oversee creation of assets
Education
BBA - Strategic Management
Parsons The New School For Design
New York05-2019
Skills
- Power BI expertise
- Salesforce expertise
- Microsoft Excel advanced level
- Event planning management
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Hebrew
Professional Working
Timeline
CRM & CLIENTELING SPECIALIST
Celine, LVMH Fashion Group
09.2021 - Current
Retail Assistant Manager
Cartier
09.2020 - 02.2021
Global Digital Marketing Coordinator
Fresh, LVMH
08.2019 - 01.2020
BBA - Strategic Management
Parsons The New School For Design
Similar Profiles
Tianji LiTianji Li
Casual assistance at RIMOWA LVMH Fashion GroupCasual assistance at RIMOWA LVMH Fashion Group
Jessica TngJessica Tng
Senior HR Executive at LVMH Fashion GroupSenior HR Executive at LVMH Fashion Group
Abner ReyesAbner Reyes
Digital Analytics Manager at Louis Vuitton-moet-hennessy Group, LvmhDigital Analytics Manager at Louis Vuitton-moet-hennessy Group, Lvmh