Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Sarah Berhanu

Sarah Berhanu

Spanaway,WA

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

17
17
years of professional experience

Work History

Customs Coordinator Administrative Assistant

JD&Co Jewelry Repair and Manufacturing
04.2022 - Current
  • Coordinate custom jewelry projects between clients and CAD designers, ensuring accuracy and timely communication.
  • Oversee order progression from approval to casting, production, and final delivery.
  • Support the Custom Account Manager with overflow work and provide coverage as needed.
  • Address customer service inquiries and resolve order-related issues.
  • Manage intake and processing of repairs for special accounts, including pearl restringing and appraisals.
  • Handle billing, invoicing, and shipping logistics.
  • Provided cross-departmental support during staffing shortages, assisting with tasks outside primary role to ensure smooth workflow and timely order fulfillment.

Store Sales Manager

Fred Meyer Jewelers
Multiple Locations, WA
11.2015 - 04.2022
  • Led store team to consistently achieve monthly and annual sales targets; coached associates to meet individual sales goals.
  • Processed vendor invoicing, special orders and submit insurance claims
  • Inventory control to prevent shrinkage.
  • Recruited and onboarded new hires, overseeing interviews, paperwork, and training.
  • Trained, coached, and supervised staff in sales, customer service, and operational procedures.
  • Oversaw repair intake and quality control, ensuring accurate documentation and customer satisfaction.
  • Managed inventory, vendor invoicing, and compliance with corporate policies, including audits and layaway procedures.
  • Supported visual merchandising standards by following planograms, maintaining clean and organized displays, and assisting with effective product presentation to drive sales.
  • Coordinated client outreach and team goals for in-store custom jewelry events.
  • Resolved customer issues with prompt, solution-oriented service.
  • Addressed internal conflicts and handled HR matters in accordance with company policy.

Store Sales Manager

Zales - The Diamond Store
Multiple Locations, WA
02.2008 - 11.2015
  • Led store team to consistently achieve monthly and annual sales targets; coached associates to meet individual sales goals.
  • Processed vendor invoicing, special orders and submit insurance claims
  • Inventory control to prevent shrinkage.
  • Recruited and onboarded new hires, overseeing interviews, paperwork, and training.
  • Trained, coached, and supervised staff in sales, customer service, and operational procedures.
  • Oversaw repair intake and quality control, ensuring accurate documentation and customer satisfaction.
  • Managed inventory, vendor invoicing, and compliance with corporate policies, including audits and layaway procedures.
  • Supported visual merchandising standards by following planograms, maintaining clean and organized displays, and assisting with effective product presentation to drive sales.
  • Coordinated client outreach and team goals for in-store custom jewelry events.
  • Resolved customer issues with prompt, solution-oriented service.
  • Addressed internal conflicts and handled HR matters in accordance with company policy.

Education

High School Diploma -

Desert Hot Springs Highschool
Desert Hot Springs, CA
06-2003

Skills

  • Decision-making
  • Critical thinking
  • Conflict resolution
  • Problem-solving aptitude
  • Customer assistance
  • Customer support
  • Analytical thinking
  • Teamwork and collaboration
  • Effective communication
  • Reliability
  • Self motivation
  • Continuous improvement

Accomplishments

  • Presidents Club, 2020
  • Outstanding Associate Award, September 2020
  • Store Leader In Credit Performance
  • Karat Club, 2019
  • Karat Club, 2017
  • Manager of the Year, 2016
  • Diamond Club Award 2013
  • Top Sales In District 2013
  • Diamond Club Award 2011
  • Diamond Club Award 2010
  • Inventory 500 Club 2008
  • Consistently Led Store To Exceed Annual Sales Plan

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customs Coordinator Administrative Assistant

JD&Co Jewelry Repair and Manufacturing
04.2022 - Current

Store Sales Manager

Fred Meyer Jewelers
11.2015 - 04.2022

Store Sales Manager

Zales - The Diamond Store
02.2008 - 11.2015

High School Diploma -

Desert Hot Springs Highschool

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