Sarah Bernardini
Cincinnati,OH
Summary
Dynamic small business owner with a proven track record at Clean House Cincinnati, excelling in clear communication and resourceful problem-solving. Enhanced operational efficiency and client satisfaction through personalized service and green cleaning techniques. Adept at training staff and fostering strong relationships, ensuring high-quality service and a loyal customer base.
You might look at my background and write me off, but I challenge you to look past the person you see on paper and understand that I have taken every mistake I've made and alchemized it into a strength.
Overview
9
9
years of professional experience
Work History
Small Business Owner
Self Employed Services
Cincinnati
02.2024 - Current
- Managed daily operations for a blossoming small business that focuses on empowering women to implement their trades and passions whether it be cleaning, making candles, or home improvement. I focus on ensuring efficient processes and quality services.
- Establishing a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promote business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans with the use of customized software programs to track, organize and optimize resources.
Housekeeper/ Trainer
Clean House Cincinnati
Cincinnati, OH
07.2017 - 10.2022
- Private and commercial cleaning services including deep cleans, maintenance cleans, post-construction, and turnover cleans for B&Bs, move ins/move outs, and dormitories.
- Maximized efficiency of housekeeping operations through effective communication with team members and clientele .
- Adhered to professional house cleaning checklist.
- Prioritized customer base through attentive service, responding swiftly to special requests or concerns.
- Increased positive company feedback and reviews by consistently achieving high marks in cleanliness and attention to detail.
- Implemented green cleaning techniques and products promoting healthier living space.
- Trained new hires using a unique, streamlined one-on-one shadowing process lasting one-two weeks in duration. This was a successful vetting process resulting in stronger staff development and retainment of both quality employees and clients.
- Established and maintained quality control standards.
Addiction Counselor
Exclusive Services
Cincinnati, OH
06.2016 - 10.2017
- Facilitated group and individual therapy in outpatient setting that provided MAT services on site with a focus on a unique tailored approach to accommodate each clients needs.
- Conducted thorough assessments to accurately diagnose.
- Collaborated with multidisciplinary team members to ensure comprehensive care.
- Assisted clients in identifying triggers while developing personalized coping and self-care practices reducing the risk of relapse.
- Continuously researched and implemented evidence based and therapeutic techniques like CBT to stay current with best practices while keeping clients engaged with a sense of optimism and an eagerness to learn.
- Participated in Northwest School District mentoring program to provide support and guidance for at risk youth.
- Maintained detailed records of client interactions, ensuring accurate tracking of progress.
- Established strong rapport with clients through active listening techniques and empathy and cultural sensitivity creating an environment conducive to healing and improving client success.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Took the initiative to implement a more efficient and unbiased protocol for random UDS selection by utilizing a software program designed to generate the selections.
Education
Associate Of Arts And Humanities - Addiction Studies
Cincinnati State Technical And Community College
Cincinnati, OH06.2017
Skills
- Clear and intentional communication
- Fast learner
- Resourceful and highly organized
- Adaptable
- Ability to maintain calm and work efficiently in high stress environments
- High attention to detail while maintaining a big picture perspective
- Highly relatable and empathetic
- Excellent discernment and pattern recognition
Timeline
Small Business Owner
Self Employed Services
02.2024 - Current
Housekeeper/ Trainer
Clean House Cincinnati
07.2017 - 10.2022
Addiction Counselor
Exclusive Services
06.2016 - 10.2017
Associate Of Arts And Humanities - Addiction Studies
Cincinnati State Technical And Community College