Sarah Bierman
Port Orchard,WA
Summary
Seasoned educator adept in lesson planning, curriculum development, and fostering an inclusive culture. Championed equity and inclusion, and built strong relationships, ensuring a positive and adaptive learning environment. Experienced with coordinating language programs to meet educational standards. Utilizes strategic planning and effective communication to enhance curriculum and support team goals. Knowledge of fostering collaborative learning environments and adapting to evolving needs. Proficient in remote and hybrid teaching modalities, enhancing student engagement and achievement.
Overview
21
21
years of professional experience
Work History
Dispute Coordinator & Senior Sales Specialist
OddsJam, Inc Full Remote Position
12.2021 - Current
- Managed a high volume of dispute cases for successful resolution within designated timeframes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Consistently maintained a high level of professionalism and confidentiality when dealing with sensitive client information and case details.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Maintained accurate records of all disputes, ensuring compliance with industry regulations and company policies.
- Reduced the number of escalated disputes by proactively addressing issues before they became critical.
- Prepared written opinions or decisions regarding cases.
- Recovered over $100,000 in revenue from disputed transactions.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Middle School Social Studies/ELA/Science Teacher
Mount Vernon District 80
06.2004 - 05.2021
- Diversified teaching techniques and learning tools to help with differing ability levels and modalities.
- Devised lesson plans reflecting educational, cultural, and language diversity.
- Cultivated positive relationships with students, guardians and staff to optimize instruction and support learning outcomes.
- Effectively implemented school policies in positive manner.
- Utilized data-driven instruction to identify gaps in knowledge and tailor lessons to student needs.
- Demonstrated positive and effective classroom management skills by maintaining a safe and orderly classroom environment conducive to learning.
- Trained in cultural awareness, LGBTQ, and racial equity.
- Lead Teacher for over 10 years.
- District ELL Coordinator / Administered WIDA's English Language Learner (ELL) screener and ACCESS assessments for the entire school district.
- Mentored new teachers, providing guidance on classroom management, lesson planning, and effective teaching strategies.
- Adapted teaching methods and materials to accommodate remote learning, ensuring continuity of education during school closures.
Education
Associate of Arts - Education
Kaskaskia College
Centralia, ILBachelor of Science - Education
Southern Illinois University Carbondale
Carbondale, ILMaster of Arts - Curriculum And Instruction
University of Phoenix
Tempe, AZSkills
- Lesson planning and curriculum development
- Creating a culture of equity and inclusion
- Ability to develop and maintain positive relationships
- Training facilitation
- Adaptability and flexibility
- Team building and collaboration
- Mentor
- Proficient at full remote and hybrid teaching
- Detail oriented
- Classroom management
- IEP implementation
Timeline
Dispute Coordinator & Senior Sales Specialist
OddsJam, Inc Full Remote Position
12.2021 - Current
Middle School Social Studies/ELA/Science Teacher
Mount Vernon District 80
06.2004 - 05.2021
Associate of Arts - Education
Kaskaskia College
Bachelor of Science - Education
Southern Illinois University Carbondale
Master of Arts - Curriculum And Instruction
University of Phoenix
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