Sarah Biernacki
Lake In The Hills,IL
Summary
Experienced professional Body Piercer. Strong knowledge of various piercing techniques and maintaining sanitary environments for all procedures. Take pride in having a great rapport with my clients and retaining many regulars.
Previous work has delivered high customer satisfaction through good and fluent communication while booking, scheduling, or selling retail items. I have dealt with back to back phone calls for booking while also checking clients in and out in a timely manner. Very proficient in multitasking! I love working with people and learning new things. I'm looking to truly broaden my horizons and find a place I can grow and expand in.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Body Piercer
Old Traditions Body Art
South Elgin, Illinois
09.2022 - Current
- -A keyholder
- -Work with (Autoclaves) Statims, Bravos, and a Hydrim to follow proper sterilization procedure
- -Both Bloodborne Pathogens and First Aid Certified
- -Extensive knowledge on ASTM-F136 titanium, golds, crystals and natural stones
- -Assisted clients in selecting jewelry, personalizing styles to meet individual preferences.
- -Called clients back to clean, mark, and pierce while ensuring comfort and explaining aftercare procedures.
- -Very familiar with Square systems and display set ups
- Performed regular inventory checks to ensure accurate stock levels and availability of supplies.
- -Restocking and refilling important tools /jewerly items
Front Desk Manager
18|8 Fine Men's Salon
Barrington, Illinois
09.2017 - 09.2022
- Managed the front desk as the Director of First Impressions at a high-paced salon, greeting clients with the 18|8 motto and completing check-ins.
- Opened and closed the salon with a key, counted the drawer several times per shift, and reconciled transactions with the system to support accurate cash handling.
- Booked all appointments, created stylist schedules, and quickly learned several booking systems to maintain efficient salon operations.
- Adjusted or canceled appointments for client needs and stylist call-offs, helping preserve scheduling continuity and service quality.
- Organized the front desk, served beverages while clients waited, and consistently encouraged rescheduling during checkout to support client retention.
- Completed end-of-day paperwork, logged activities in the system, and tipped out stylists at the end of their shifts.
- Made sure front area was always clean and welcoming for our clients.
Assistant Manager
Funky Munky
Lake in the Hills, Illinois
08.2014 - 09.2017
- Opened and closed the shop as a keyholder and Assistant Manager while supporting daily retail operations and maintaining store readiness.
- Sold clothing, perfume, rings, and music items by assisting customers with product selection and completing transactions.
- Completed weekly inventory, entered new items into the system, and applied stickers and tags to items improving merchandise tracking.
- Managed Facebook, Instagram, and Twitter (X) content to support store visibility and customer engagement.
- Counted the drawer at opening and closing, matched totals with the system, restocked merchandise, and monitored the sales floor to deter theft.
Education
Harry D Jacob's Highschool
Algonquin, ILSkills
- Reception 5 years experience
- Sales and Customer Service 12 years experience
- Inventory management
- Cash handling
- Appointment scheduling
- Jewelry merchandising
- Attention to detail
- Customer communication
- Conflict resolution
- Time management
- Client education
- Sterilization practices
- Equipment handling
- Client safety protocols
- Multitasking
- Bloodborne Pathogens certified
- CPR & First Aid certified
- Stress tolerance
- Precision and accuracy
- Retail sales
- Used to working in fast paced environments
- Jewelry display
- Stock replenishment
- Theft deterrence
- Problem solving
- Team coordination
- Hospitality and accommodation
- Customer engagement
- Positive and engaging demeanor
- Merchandise display
- Cash handling accuracy
- Sales promotion
- Approachability
- Point of sale systems
- Square systems
- Client rapport
- Customer loyalty programs
- Up-selling
- Complaint handling
- Product description
- Sales strategy development
- Sales management
- Social media engagement
- Team collaboration
- Workflow optimization
- Microsoft Word
- Microsoft Excel
- Sterilization procedure
- Autoclave operation
- Jewelry customization
Certification
- Bloodborne Pathogens
- First Aid
- CPR
Languages
American sign language
Limited
Timeline
Body Piercer
Old Traditions Body Art
09.2022 - Current
Front Desk Manager
18|8 Fine Men's Salon
09.2017 - 09.2022
Assistant Manager
Funky Munky
08.2014 - 09.2017
Harry D Jacob's Highschool