Sarah Bigelow
West Jordan
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Field Support Manager
Sunrun
11.2020 - Current
- Implemented performance metrics to evaluate field support staff effectiveness, leading to targeted improvement strategies.
- Optimized resource allocation, ensuring all field support tasks were completed within designated timeframes.
- Improved field support efficiency by streamlining communication channels and implementing standardized processes.
- Identified areas for process improvement through thorough analysis of field support data and trends, leading to targeted interventions.
- Developed comprehensive training programs for new hires, fostering a knowledgeable and skilled workforce.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentored junior staff members for skill development and career progression within the organization.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Behavioral Health Technician
ABS Kids
11.2019 - 11.2020
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
General Manager
Pier 49 Pizza
02.2014 - 09.2019
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
- Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
- Implemented effective marketing campaigns to increase brand awareness and attract new customers to the establishment.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Education
Associates - Divinity
Central Valley School of Ministry
Draper Utah06-2017
Skills
- Field operations
- Conflict de-escalation
- Leadership and team building
- Policy development
- Interpersonal skills
- Effective leader
- Verbal and written communication
- Staff management
- Teamwork and collaboration
- Staff supervision
- Project management
- Cross-functional collaboration
Timeline
Field Support Manager
Sunrun
11.2020 - Current
Behavioral Health Technician
ABS Kids
11.2019 - 11.2020
General Manager
Pier 49 Pizza
02.2014 - 09.2019
Associates - Divinity
Central Valley School of Ministry
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