Sarah Black
Houston,TX
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Competent in both clinical and office support. Trains new staff to handle rigors of healthcare work and required protocols. Manages high patient volumes with friendly, knowledgeable approach by keeping records updated, supplies stocked and schedules well-coordinated. Skilled in assisting with procedures and triaging patients.
Overview
8
8
years of professional experience
Work History
Lead Medical Assistant
The Woodlands Dermatology and Associates
02.2020 - Current
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared and administered medications to alleviate patient symptoms.
- Triaged incoming calls for provider(s) to determine callers' needs for immediate appointments or scheduled visits.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
Scheduling Supervisor (remote)
Spring Dermatology
04.2018 - 02.2020
- Worked with manager and supervisor to plan and coordinate provider schedules.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever needed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
Front Office Manager
Elite Medical Skin and Laser Center
06.2016 - 04.2018
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared, and delivered reports to various departments.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Oak Ridge High School
Conroe, TXSkills
- Patient education and counseling
- Critical thinking abilities
- Staff Oversight
- Team building and supervision
- HIPAA Compliance
- Patient Care Coordination
- Medical Terminology
- Data Entry
- Electronic Medical Records
- Insurance Verification
- Medical Transcription
- Emergency procedures understanding
- Patient Scheduling
- Specimens collection and processing
Timeline
Lead Medical Assistant
The Woodlands Dermatology and Associates
02.2020 - Current
Scheduling Supervisor (remote)
Spring Dermatology
04.2018 - 02.2020
Front Office Manager
Elite Medical Skin and Laser Center
06.2016 - 04.2018
High School Diploma -
Oak Ridge High School