Sarah Blake
Minot,ND
Summary
Friendly, upbeat and organized! Experienced in secretarial and office work and also much experience with children. Over the years I have volunteered almost every summer at Vacation Bible School with our local church, taught both 1st grade and K Sunday School throughout the school year and escorted groups of children to summer camp. I also coach recreational gymnastics classes when needed at Gymagic Minot, volunteer for fundraising events on a regular basis and have worked the front desk. I'm the head of the Competitive Team parent committee at Gymagic as well. As a mom of 5 I do really well in large groups of children and high stress/noisy situations. I am well organized, efficient and always on time. I love people and finding new ways to connect with others!
Overview
3
3
years of professional experience
Work History
Receptionist
Century 21 Action Realtors
01.2006 - 08.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Patient Access Representative
Liberty Regional Medical Center
09.2004 - 01.2006
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
High School Diploma -
Bradwell Institute
Hinesville, GA05.2004
Skills
- Accounting Ledger Management
- HIPAA Guidelines
- Records Coordination
- Administrative Arrangements
- Copying and Scanning
- Recordkeeping and File Management
- Event Coordination
- Telephone Skills
- Supply Stocking
- Troubleshooting Issues
- Overcoming Obstacles
- Sorting and Labeling
- Inbound Phone Call Handling
- Office Opening and Closing
- Multi-Line Telephone Systems
- Data Entry
- Document Control
- Customer and Client Relations
- Mail Handling
- Clerical Support
- Time Management
- Greeting Visitors
- Client Satisfaction
- Informational Packets
- Answering Phones
- Telephone Reception
- Visitor Support
- Reception Desk Management
- File and Record Maintenance
- Transcribing Information
- Scheduling
- Office Supplies and Inventory
- Office Equipment
Affiliations
C
Hobbies
In my free time I love to Run. I've completed 8 half marathons and am currently training for another in Sept 2023. I also enjoy singing, traveling, baseball (go Braves) and spending time with my family.
Timeline
Receptionist
Century 21 Action Realtors
01.2006 - 08.2007
Patient Access Representative
Liberty Regional Medical Center
09.2004 - 01.2006
High School Diploma -
Bradwell Institute
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