Sarah Blake- Krueger

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Promoted business via social media to generate leads and maximize brand identity.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Managed cash flow, business transactions, banking, and accounting processes.
• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
• Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
• Scheduled employees to maintain adequate coverage during business hours.
• Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
• Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
• Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
• Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
• Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
• Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
• Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
• Achieved personal sales goals by upselling products to meet individual needs.
• Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
• Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
• Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
• Organized promotions to boost product sales, achieving 8.4% growth in revenues.
• Prepared billings and estimates for customers.
• Upheld 24-hour response time to service requests.

• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Managed cash flow, business transactions, banking, and accounting processes.
• Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
• Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Maintained general appointment calendar and set shift schedules.
• Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
• Coached and trained employees to optimize performance and achieve demanding business objectives.
• Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
• Achieved personal sales goals by upselling products to meet individual needs.
• Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
• Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
• Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
• Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
• Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Prepared billings and estimates for customers.

• Managed budgets, resources, and schedules to ensure timely delivery of high-quality results.
• Monitored kitchen production schedules and made adjustments to achieve compliance with preset timelines.
• Optimized resource allocation by analyzing data trends, forecasting future demands, and adjusting staffing levels accordingly.
• Scheduled biweekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
• Championed innovation by encouraging creative problem-solving approaches among team members in pursuit of business excellence.
• Fostered a positive work environment by promoting teamwork, open communication, and recognition of individual achievements.
• Developed and executed strategic plans to achieve company objectives and improve overall performance.
• Reduced customer complaints significantly by developing comprehensive issue resolution protocols designed to address concerns promptly and effectively.
• Developed production schedules to maintain sufficient shift coverage.
• Monitored production targets to meet company and customer demands.
• Conducted performance reviews to identify employee strengths and encourage professional development opportunities.
• Coordinated with other departments to align production with customer requirements.
• Enforced health and safety protocols to promote safe working environment.
• Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
• Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.

Business as of 2013 is defunct.

• Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
• Answered questions about store policies and addressed customer concerns.
• Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
• Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
• Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
• Informed customers of current store promotions to encourage additional sales purchases.
• Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.
• Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
• Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
• Assisted in maintaining a safe work environment by promptly reporting any hazards or safety concerns observed on the sales floor.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Provided exceptional customer service during high-traffic periods by managing lines effectively and maintaining a calm demeanor under pressure.