Sarah Bloom-Gustafson
Administrative Operations Manager
Oregon,WI
Summary
Dynamic office professional with 14+ years in administrative support and 5 years in operations management. Additional expertise in modified HR: recruiting, onboarding and off boarding, training, coaching, and mentoring.
Overview
17
17
years of professional experience
Work History
Assurance Operations Manager
Wegner CPAs
02.2011 - 09.2025
- Under direction of the department partner and executive assistant to 6 additional partners, coordinated all department administrative operational aspects to support all internal and external clientele.
- Master scheduler, onboarding officer and performance manager to team of 70+ auditors across the country.
- Proficient in Microsoft Office products to edit and create documents, budgets, presentations and project spreadsheets.
- Prepared, finalized and tracked technical proposals for services to potential clients.
- Responsible for creating, streamlining and enforcement of all department policies and procedures, including new software implementation.
- Responsible for organizing and coordinating all department internal and external trainings and marketing events.
- Participated in recruitment, interviewing of prospective hires, career fairs, and supervision of all dept. interns and 2-3 staff accountants.
- Responsible for monthly and yearly staffing capacity, workload analysis and reassignments, projections and hiring needs.
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Developed and implemented training programs to improve team performance and knowledge retention.
- Managed cross-functional teams to ensure alignment on project goals and deliverables.
- Analyzed workflow data to identify bottlenecks and recommend actionable solutions.
Paralegal
Hill, Glowacki, JJaeger & Hughes, LLP
12.2008 - 02.2011
- Drafted, reviewed, and filed legal documents, ensuring compliance with court requirements and deadlines. Edited and proofread legal documents to verify accuracy.
- Managed case files, organized evidence, and maintained accurate records for efficient retrieval and review. Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Collaborated with clients to gather information and provide updates on case progress and developments. Communicated with clients, opposing counsel and court personnel to keep all parties informed of updates.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of attorney calendars and deadlines to maintain smooth flow of firm operations. Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
Education
BBA - Project Management
Capella University
Online2017
Associate of Arts - Paralegal Studies
Globe University
Minnesota2007
Skills
- Certified Nonprofit Accounting Professional (CNAP) Certification, Middle Management Certificate, Coaching Skills Sharper Series/Group Mentoring Certificate
- Certified Expert in MS Word, PowerPoint, Adobe Excel, and Outlook
- Proficient in complex calendar management and coordination of priorities in different time zones
- Self-Starter and creative problem solver with attention to detail
- Team leadership
- Operations management in dynamic environments and under stress
- Takes initiative, works well independently and strong decision-making
- Staff training, development and performance management including conflict resolution
- Policies and procedures implementation and maintaining compliance
- Workflow optimization
- Excellent communication skills with a strong sense of confidentiality
Timeline
Assurance Operations Manager
Wegner CPAs
02.2011 - 09.2025
Paralegal
Hill, Glowacki, JJaeger & Hughes, LLP
12.2008 - 02.2011
BBA - Project Management
Capella University
Associate of Arts - Paralegal Studies
Globe University
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