Sarah Boatright
Marion,IL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
Work History
Account Manager
Cristina Pisoni State Farm
11.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Created proposals for new and repeat customer business transactions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Server and Bartender
Red Lobster
11.2021 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Applebee's Neighborhood Grill & Bar
06.2021 - 10.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
Assistant Manager
Don Anthony's
10.2017 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Cashier/Sales Associate
Home Depot
10.2017 - 07.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Prep Cook/Restaurant Hostess
JD's Waterfront Restaurant And Marina
11.2016 - 10.2017
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Cook/Cashier/Delivery Driver
Primo's Pizza
11.2015 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Certification of Hospitality - Airline And Hospitality
International Air And Hospitality Academy
Vancouver, WA12.2018
Skills
- Documentation
- Account Management
- Product Training
- Sales Forecasting
- Selling Advertising
- Excellent Negotiating Tactics
- Sales Tactics
- Client Relations
- Networking Skills
- Client Meetings
- Researching Sales Leads
- Customer Relationship Management
Timeline
Account Manager
Cristina Pisoni State Farm
11.2022 - Current
Server and Bartender
Red Lobster
11.2021 - 10.2022
Server
Applebee's Neighborhood Grill & Bar
06.2021 - 10.2021
Assistant Manager
Don Anthony's
10.2017 - 07.2018
Cashier/Sales Associate
Home Depot
10.2017 - 07.2018
Prep Cook/Restaurant Hostess
JD's Waterfront Restaurant And Marina
11.2016 - 10.2017
Cook/Cashier/Delivery Driver
Primo's Pizza
11.2015 - 11.2016
Certification of Hospitality - Airline And Hospitality
International Air And Hospitality Academy
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