Sarah Bonner

-Supervise seven employees. Answering employee inquiries and spot checking their daily tasks.

-Process daily lease titles that come from the MA DMV and release them to dealerships or members.

-Input weekly insurance losses on totaled vehicles in excel and sent to upper management.

-Work closely with our contracted companies dealing with gap claims and cancellation as well as warranty cancellations in which are time sensitive.

-Process member title letters and make phone calls about title issues to our members.

-Process dealership fundings into our main core system.

-Work closely with other department including underwriting department and all other RFCU branches to support them in many different aspects in dealing with members accounts.

-Answer member questions about their loan accounts, gap claims and warranty refunds.

• Trained and developed new branch employees in alignment with branch service standards and objectives.
• Supervised team of 5-8 branch employees and made recommendations regarding performance evaluations.
• Responded to member concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily balancing of drawers.
• Open and closing branch
• Would routinely back up tellers when our of the branch.
• Audit employees drawers, ATM's and vault to make sure every thing balanced.
• Dealt with elevated issues from members when teller unable to conclude the transaction.

• Helped large volume of members every day with positive attitude and focus on member satisfaction.
• Assisted members with correcting account balancing, transactions and forms.
• Learned internal systems and related service role duties to provide skilled team backup in handling member demands.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions.

• Answered member inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed member transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about member's financial needs, established trust and optimized sales opportunities resulting in quality member service.