Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Sarah Bosch

Palos Heights,IL

Summary

A proven leader and strategic planner, adept in operations management and team leadership, with a track record of enhancing customer satisfaction and boosting company revenue at P.S. Salons. Excelled in conflict resolution and performance management, achieving significant market expansion. Demonstrates exceptional problem-solving and communication skills, ensuring operational excellence and team synergy. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with delivering comprehensive beauty services, including skincare, makeup, and hair styling. Utilizes keen eye for detail to ensure client satisfaction and maintain high standards. Track record of building strong client relationships and fostering welcoming environment. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager / Head Cosmetologist

P.S Salons
01.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Director of Marketing

Palos Power Girls Softball
06.2018 - 04.2023
  • Increased brand awareness by developing and implementing comprehensive marketing strategies.
  • Oversaw trade show participation, maximizing ROI with impactful booth designs and engaging presentations.
  • Established key relationships with industry influencers to strengthen the company''s reputation within the market.
  • Streamlined internal processes to enhance efficiency, ultimately reducing operational costs.
  • Enhanced company revenue through effective business development initiatives and partnerships.
  • Conducted market research to identify growth opportunities and drive strategic planning decisions.
  • Implemented data-driven decision-making processes to optimize marketing budget allocation across various channels.
  • Cultivated a culture of innovation within the team, fostering an environment of continuous improvement in marketing strategies and tactics.
  • Collaborated with the sales team to develop targeted lead generation campaigns that accelerated pipeline growth.
  • Launched successful email marketing campaigns by employing compelling content strategies tailored to segmented audiences.
  • Improved overall team performance through regular training sessions and performance evaluations.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Conducted market research to identify new opportunities and target markets.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Collaborated closely with sales teams to develop effective marketing collateral that supported lead generation goals.
  • Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.
  • Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
  • Led a team of marketing professionals to successfully achieve annual KPIs and business objectives.
  • Organized and executed robust, creative experiential marketing events.
  • Oversaw rebranding efforts that resulted in enhanced corporate identity and improved brand perception among stakeholders.
  • Boosted brand awareness by implementing targeted marketing campaigns and strategic partnerships.
  • Built strong relationships with industry professionals and influencers.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.

Manage / Head Cosmetologist

Van Gogh Hair Salon
09.2020 - 11.2023
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Answered phone calls and emails to schedule client appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Implemented creative marketing strategies that attracted new clients while retaining existing ones.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
  • Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
  • Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
  • Applied makeup to clients for special occasions to meet requirements.
  • Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.

Education

Associate of Applied Science - Funeral Directing / Embalming

Worsham College of Mortuary Science
Wheeling, IL
08.2025

Licensed Cosmetology -

Triocoi University of Beauty Culture
Bridgeview, IL
10.2020

Medical Billing And Coding -

Moraine Valley Community College
Palos Hills, IL
04.2010

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Performance Management
  • Staff Development
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Schedule Preparation
  • Policy Implementation
  • Workforce Management
  • Marketing
  • Performance Evaluations
  • Budget Control
  • Product Management
  • Business Planning
  • Financial Management
  • Teamwork and Collaboration
  • Lead Generation
  • Customer Service
  • Computer Skills
  • Problem Resolution
  • Positive Attitude
  • Adaptability and Flexibility
  • Attention to Detail
  • Problem-Solving
  • Multitasking
  • Organizational Skills
  • Goal Setting
  • Scheduling and Coordinating
  • Active Listening
  • Good Judgment
  • Relationship Building
  • Negotiation and Conflict Resolution

Certification

  • Certified Crematory Operator , Cremation Association of North American Education - August 18, 2029
  • Cosmetology License - September, 18. 2025
  • Certified Billing and Coding

Timeline

Manager / Head Cosmetologist

P.S Salons
01.2022 - Current

Manage / Head Cosmetologist

Van Gogh Hair Salon
09.2020 - 11.2023

Director of Marketing

Palos Power Girls Softball
06.2018 - 04.2023

Associate of Applied Science - Funeral Directing / Embalming

Worsham College of Mortuary Science

Licensed Cosmetology -

Triocoi University of Beauty Culture

Medical Billing And Coding -

Moraine Valley Community College
Sarah Bosch