SARAH BOVELL

• Is responsible for coordinating all aspects of specialized function, including processing paperwork and records; reviews for accuracy, completeness, and compliance with regulations, policies, and procedures; identifies and follows up to resolve problems, referring most new, unusual, or complex issues to supervisor
• Prepares narrative and informational reports, as needed or requested; compiles and organizes information requiring understanding and evaluation of data sources
• Screens correspondence, records, and other documents for appropriate action and works with administrators to determine proper responses or to resolve problems; makes referrals as appropriate
• Responds to requests for information, solving various problems of ordinary difficulty based on knowledge of procedures, practice, and experience
• Transmits authoritative information and serves as a source regarding policies and procedures relating
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.

• Assisted with Catering, Logistics, and Venue Management
• Evaluated existing plans, processes, and events planning services to identify opportunities for improvement
• Fostered relationships with local and national suppliers to obtain the best price, quality, and delivery of products
• Interviewed clients to understand event scopes of work, establish budgets, and determine timelines for venue selection, guest list finalization, rehearsal, ceremonies, and receptions
• Supervised onsite team of caterers, audio-visual technicians, and facility management team
• Managed administrative logistics of event planning, booking, and promotions
• Interviewed clients to understand event scopes of work, establish budgets, and determine timelines for venue selection, guest list finalization, rehearsal, ceremonies, and receptions
• Managed day-to-day business operations.

• Company blogger and ghostwriter for Wolters Kluwer's marketing department
• Designing presentations, spreadsheets, and reports; setting up web-based presentations
• Employee Engagement – Facilitate networking, exchange ideas, and suggest ways to enhance staff satisfaction and work effectiveness
• Increased participation by 70%
• Office Organization – Maintained office services by organizing office operations and procedures, controlling correspondence
• Skill Development – Developed exceptional people skills and a strong understanding of multiple industry processes
• Achieved financial objectives by analyzing variances and initiating corrective actions with executive leadership
• Improved office operations by automating client correspondence, record tracking, and data communications
• Organized spaces, materials, and catering support for internal and client-focused meetings
• Developed internal requirements and standards to minimize regulatory risks and liability across programs
• Improved customer satisfaction scores by applying superior conflict resolution and problem-solving skills
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
• Coordinated 15-20 monthly meetings by reserving conference rooms and sending electronic meeting invitations to participants
• Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using various software
• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
• Conducted ongoing reviews of program financial systems to assess cost control measures
• Developed and implemented office management procedures to increase training team productivity and accuracy
• Achieved specific team objectives and collection activities
• Collaborated with Engineering departments to achieve program advancement
• Monitored front areas so that questions could be promptly addressed
• Established and updated work schedules to account for changing staff levels and expected workloads
• Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives
• Kept high average of performance evaluations.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.

Status: In Progress

Minor: Marketing