Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Bowen

Melissa, TX,TX

Summary

Dynamic professional with a strong background in leadership and community engagement, exemplified by twenty-three years in the United States Air Force. Results-driven hospitality professional with strong track record in providing exceptional client services in spa setting. Known for creating welcoming environment and efficiently managing scheduling and appointments. Focused on team collaboration and achieving high client satisfaction, with flexible approach to meet changing needs.

Overview

31
31
years of professional experience

Work History

Volunteer

Girl Scouts of America-Northeast Texas
12.2020 - Current

· Motivational Girl Scout Troop Volunteer brings activities designed to aid in healthy development for girls.

· Works directly with a troop of 13 girls to plan, budget, and execute successful Girl Scout Cookie Program for the last 5 years, resulting in sales of 15k boxes of cookies fundraising a total of $96K.

· Taught budgeting and fundraising principles to girls to raise money for community assistance projects and reward travel.

· Coordinates STEM badge work and Summit/Bronze award requirements.

AREA CENSUS OFFICE MANAGER

US Census Bureau
06.2019 - 11.2020

• Supervised 13 offices and 1,100 field staff during the 2020 Census, ensuring efficient operations.

• Directed seven phases of field operations in 6 Texas counties, improving data accuracy.

• Established a fully remote, 2,000-person Census team across the county with minimal downtime.

• Initiated a daily check-in system for 86 employees via Zoom to maintain workflow, resolve issues, celebrate accomplishments, address questions, and build a positive, remote company culture.

• Architected new hybrid work schedules to accommodate social distancing for 86 employees working in an open office environment.

• Managed, ordered, and distributed PPE supplies to office and field employees daily.

• Restructured the onboarding program for new employees, preparing them for a virtual environment and helping them feel connected to the department’s cloud-based culture.

• Evaluated employee performance, making critical decisions on hiring, promotions, and discipline.

  • • Monitored work quality to meet strict schedules, enhancing overall productivity.
  • • Analyzed cost and performance reports, making decisions to meet deadlines and control spending.
  • • Led property management activities to optimize resource use and maintenance.

Master Segeant

United States Air Force
10.1994 - 09.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

MBA - Business Administration And Management

DeVry Keller School of Management
Irving, TX
09-2018

Bachelor of Arts - English Literature

University of Maryland University College
Adelphi, MD
12-2009

Skills

  • Time management
  • Teamwork and collaboration
  • Customer service focus
  • Front desk management
  • Strong organization
  • Guest relations
  • Appointment scheduling
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Attention to detail
  • Office administration

Timeline

Volunteer

Girl Scouts of America-Northeast Texas
12.2020 - Current

AREA CENSUS OFFICE MANAGER

US Census Bureau
06.2019 - 11.2020

Master Segeant

United States Air Force
10.1994 - 09.2017

MBA - Business Administration And Management

DeVry Keller School of Management

Bachelor of Arts - English Literature

University of Maryland University College