Dynamic professional with a strong background in leadership and community engagement, exemplified by twenty-three years in the United States Air Force. Results-driven hospitality professional with strong track record in providing exceptional client services in spa setting. Known for creating welcoming environment and efficiently managing scheduling and appointments. Focused on team collaboration and achieving high client satisfaction, with flexible approach to meet changing needs.
· Motivational Girl Scout Troop Volunteer brings activities designed to aid in healthy development for girls.
· Works directly with a troop of 13 girls to plan, budget, and execute successful Girl Scout Cookie Program for the last 5 years, resulting in sales of 15k boxes of cookies fundraising a total of $96K.
· Taught budgeting and fundraising principles to girls to raise money for community assistance projects and reward travel.
· Coordinates STEM badge work and Summit/Bronze award requirements.
• Supervised 13 offices and 1,100 field staff during the 2020 Census, ensuring efficient operations.
• Directed seven phases of field operations in 6 Texas counties, improving data accuracy.
• Established a fully remote, 2,000-person Census team across the county with minimal downtime.
• Initiated a daily check-in system for 86 employees via Zoom to maintain workflow, resolve issues, celebrate accomplishments, address questions, and build a positive, remote company culture.
• Architected new hybrid work schedules to accommodate social distancing for 86 employees working in an open office environment.
• Managed, ordered, and distributed PPE supplies to office and field employees daily.
• Restructured the onboarding program for new employees, preparing them for a virtual environment and helping them feel connected to the department’s cloud-based culture.
• Evaluated employee performance, making critical decisions on hiring, promotions, and discipline.