SARAH BOWLES
BLUEFIELD,WV
Summary
Detail-oriented administrative professional with over 20 years of experience providing support to executive teams and office operations. I have strong computer and time management skills allowing me to complete tasks efficiently and in a timely manner. Strong organizational skills coupled with excellent communication abilities to coordinate office activities and facilitate smooth workflow.
Overview
12
12
years of professional experience
Work History
Assistant Business Development Manager
Bill Cole Auto Mall
06.2016 - Current
- Research commission sheets for Business Development Representatives and submit to the Business Development Director for approval
- Print monthly call sheets for the BDRs throughout the month as needed
- Assist team with answering calls waiting in queue when representative isn't available, to ensure customers are being handled promptly
- Provide & monitor current survey scores for all OEMs and District averages for all stores in the Bluefield and Ashland locations
- Assist Owner Loyalty Manager with OLM responsibilities, including calling New Car Sold Customers next day after purchase and closed RO service customers next day after service completed to thank them for their business
- Monitor calls dropped calls, abandoned calls and training purposes
- Service a team of 12 BDRs to ensure maximum performance and policies are being adhered to and goals are being achieved
- Provide training to new BDC employees and coaching for existing ones
- Monitor service appointment scheduling to ensure departments are not being over scheduled and any scheduling stipulations are being adhered to
- Monitor BDC appraisal process and placing them on the managers schedule to be met with
- Assist Business Development Director by monitoring and updating the Digital Sign, updating the banners on a monthly basis to reflect current sales and promotions
- Assist Director with daily, weekly & monthly tasks as they arise according to priority
- Contacted service customers to schedule next service, recalls, details and any other maintenance needed
- Answered incoming calls and transferred them accordingly
- Assisted Internet sales manager by taking leads when needed
- Assisted Sales manager and finance manager with filing when needed
- Organized and maintained product displays to enhance customer experience and satisfaction
- Assisted customers with inquiries, improving service efficiency and client engagement
- Managed inventory restocking, ensuring availability and reducing customer wait times
- Operated as cashier during peak times, supporting team and maintaining smooth operations
Business Development Representative
Mountaineer Automotive
10.2015 - 05.2016
Customer Service
Walmart
03.2013 - 10.2015
Education
Associates Degree - Administrative Technologies & Computer Science
National College of Business & Technology
Bluefield, VA06.2002
Skills
- Customer Service (Answer phones for multiple locations and operate switchboard)
- Team Leadership
- Performance Monitoring
- Training Development
- Scheduling Management
- Process Improvement
- Time Management
- Customer Retention
- Data Entry (create and maintain spreadsheets)
- Computers ( programs such as Microsoft Word and Excel)
Timeline
Assistant Business Development Manager
Bill Cole Auto Mall
06.2016 - Current
Business Development Representative
Mountaineer Automotive
10.2015 - 05.2016
Customer Service
Walmart
03.2013 - 10.2015
Associates Degree - Administrative Technologies & Computer Science
National College of Business & Technology
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